Bank of America customers report outage, some seeing $0 balances

Thousands of users are reporting issues with Bank of America’s online and mobile banking.

According to the website DownDetector , users began reporting issues around 12:30 p.m. EST.

>>> STREAM ACTION NEWS JAX LIVE <<<

In the comments on DownDetector’s website, some BoA users said they were seeing $0 balances in their accounts.

By 1:30 p.m. EST, more than 18,000 users were reporting issues, DownDetector’s graph showed.

The company has not yet released a statement on the possible issue or what may be causing it.

[DOWNLOAD: Free Action News Jax app for alerts as news breaks ]

[SIGN UP: Action News Jax Daily Headlines Newsletter ]

Click here to download the free Action News Jax news and weather apps, click here to download the Action News Jax Now app for your smart TV and click here to stream Action News Jax live.