New Mexico Attorney General Raúl Torrez Sues Santa Fe Plaza Spa for Defrauding Consumers

Press releasePhoto byNMDOJ

New Mexico Attorney General Raúl Torrez filed a lawsuit against Voupre Spa and its owners, accusing them of defrauding customers out of hundreds of thousands of dollars. Voupre allegedly used aggressive and deceptive practices to lure individuals into their store, often charging customers double or triple the verbally agreed-upon prices.

“Thanks to consumer complaints, we launched an investigation that uncovered the fraudulent tactics Voupre used to extract unjustified amounts from unsuspecting patrons,” said Attorney General Torrez. “Today’s lawsuit demonstrates our commitment to holding businesses accountable and protecting New Mexicans from being taken advantage of.”

The lawsuit is based on the NMDOJ’s investigation, which found that Voupre charged customers for products they didn’t agree to or receive, using misleading claims and aggressive sales tactics. Consumers were pressured into purchases, only to find their credit cards charged for inflated amounts, well beyond what was agreed.

One of the experiences detailed in the complaint describes how Voupre staff promised a consumer that a facial machine would cost $1,300. However, the company ultimately charged the consumer’s credit card approximately $13,000—an overcharge that the consumer only discovered when reviewing her bank statement. This is just one of many experiences listed in the complaint.

The NMDOJ encourages any consumers affected by Voupre Spa to file a complaint at nmdoj.gov/get-help.

A copy of the complaint is attached.2024-09-12 Complaint