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As Appalachian Power proposes a new rate hike, customers across Tennessee, Virginia, and West Virginia may be feeling the pressure of rising energy costs. In response, the company is actively encouraging its customers to explore available federal assistance programs that can help ease the burden on their wallets.

The Low Income Home Energy Assistance Program (LIHEAP) and the Low Income Energy Assistance Program (LIEAP) are two federal grants designed to provide financial relief to income-eligible customers by reducing their electric bills at critical times of the year.

Understanding LIHEAP and LIEAP

Tennessee: LIHEAP provides electric bill assistance to qualifying customers in Tennessee. For more details, customers can visit the Tennessee Housing Development Agency’s website.

Virginia: In Virginia, LIHEAP offers utility bill assistance, with a specific component for Cooling Assistance, available until August 15. This program helps cover cooling-related energy costs, a crucial benefit during the sweltering summer months. More information can be found on Virginia CommonHelp’s website.

West Virginia: While LIEAP does not offer utility bill assistance during the summer months, the LIEAP Emergency Repair and Replacement Program is available to qualifying homeowners facing life-threatening crises related to broken heating or cooling systems. Customers can explore their options on the West Virginia Department of Health and Human Resources’ website.

These programs are vital lifelines for those struggling to keep up with rising energy costs. However, availability varies based on funding, and applicants must meet specific income, household, and other eligibility requirements.

Additional Support from Appalachian Power

Recognizing that every customer’s situation is unique, Appalachian Power is committed to working with its customers to find the best payment solutions. The company offers several forms of payment assistance beyond federal programs. Customers can learn about options such as payment extensions, establishing payment arrangements, and participating in other state and federal programs on their Payment Assistance webpage.

For those looking to avoid seasonal bill spikes, Appalachian Power’s Average Monthly Payment (AMP) program offers the convenience of stable bills throughout the year, making budgeting easier.

Taking Action

Appalachian Power’s President and COO, Aaron Walker, emphasized the importance of these programs, stating, “Both LIHEAP and LIEAP are impactful programs that can help customers who need it most. We encourage those who may be eligible for the programs to learn more about their benefits and apply.”

Customers with questions about bill payments or assistance programs are encouraged to visit AppalachianPower.com/Assistance or contact the company directly to discuss their options.

As the proposed rate hike looms and frustrated customers are voicing their concerns, Appalachian Power is at least offering options to cope with the rising cost. If you are an AEP customer who is facing disconnect or is unable to qualify for these programs, you can file a complaint with the Public Service Commission who can help resolve your dispute with AEP.