You Didn’t Get Into the Fitness Business To Run the Back Office

Outsourcing tedious and time-consuming tasks to software is liberating for fitness owners. Trusted platforms like Jonas Fitness can help.

Any studio or club operator knows that handling billing and collections is tedious, time-consuming, and frustrating. You didn’t get into the business to run the back end, but hiring staff to manage billing, database management, delinquency management, collections, and member management tasks is costly.

The clear solution is to outsource them, but to whom? Which of the dozens of software platforms and services on the market is the best for your business?

Why not consider a company that’s been managing these crucial tasks while increasing revenue for its partners for forty years?

Over 3,000 fitness facilities have entrusted their business to Jonas Fitness (JFI) , and beyond its longevity in the industry, the company stands out in several ways.

Jonas Fitness’ Member Billing Services combines industry-leading techniques and best practices with ala carte billing solutions to increase revenue and collections for its partner clients.

A Customized Approach

With options such as full-service billing software, a dedicated billing rep, on-shore 1-800 call center services, automated collection services, and a Member Services Center, it’s a customizable one-stop-shop for facilities.

“For about the cost of a part-time employee, our Member Billing Service takes back-end tasks off the table for operators,” says Christie Crockett, Supervisor of Member Billing Service. “We work as a natural extension of the facility, and this provides operators with the peace of mind of knowing that behind the scenes, we’re taking care of everything, freeing them up to focus on the day-to-day operations of their business.”

“I love Member Billing Services because it’s allowed me to breathe and to worry about the millions of other things I do. It’s changed my life,” adds Nicole Flemming, Information Systems at American Family Fitness.

Jonas Fitness offers a unique, tailored one-on-one experience by pairing a dedicated specialist with every facility and providing specialized feedback along the way. Crockett says this approach directly impacts revenue.

“This approach of working hand-in-hand with the operator allows us to truly understand their business, identify potential areas for improvement, increase revenue streams, and stay ahead of any issues,” says Crockett.

Your Business at Your Fingertips

Jonas Fitness’ Member Services Call Center can also handle club processes from member cancellations to freezes to fee waiving.

“Our call center manages it all,” notes Crockett. “Under your direction, we implement your business practices while focusing on providing excellent customer service to your members.”

Member Management Services is interactive, and Crockett says it provides all of the benefits of in-house software plus the advantages of outsourcing billing.

“This means member changes, payments, and notes are immediately visible in your system, so you’ll never have to wonder if a member has been contacted or worry about a member’s status,” she explains.

In addition, with JFI MBS running your billing process for you, all funds are settled directly into your account, providing quicker access to your money.

The platform offers automated monthly summaries and the ability to view your corporate dashboard for up-to-the-minute daily business reports, allowing you to stay current on your club’s billing status.

Additionally, JFI experts perform due diligence billing research and inform operators of significant data trends or issues they uncover.

Decrease Decline Rates, Increase Revenue

Crockett says decreasing decline rates is something JFI can reverse due to the company’s many years of experience.

“ When onboarding, we review a client’s current data and billing practices, and many have decline rates well above industry standards,” she explains. “For these clients, we implement a customized and varied combination of draft days and past due sizes and have been able to increase collected revenue and decrease payment declines for our clients.”

Delinquency Management

In addition to handling billing processes, Jonas Fitness offers various delinquency management services, including IVR (Interactive Voice Response). IVR allows members to update billing information and make payments over the phone.

MBS also utilizes automated phone calls, SMS text messages, and emails to alert members of their balances, renewal reminders, and credit card expiration dates.

Customers who have left Jonas Fitness to try other platforms consistently come back.

“I returned to Jonas Fitness after testing another platform,” says Jaye Danforth, Owner at American Fitness 24/7. “JFI provided better customer service and a customized approach, and I love having a dedicated billing and communications specialist to handle my needs.”

The post You Didn’t Get Into the Fitness Business To Run the Back Office appeared first on Athletech News .