UPDATE: Delta recovering from IT glitch as lawmakers promise oversight

Delta Air Lines is finally recovering from last Friday’s IT glitch that saw thousands of flights canceled over the last five days.

Delta CEO Ed Bastian said in an email to customers on Wednesday morning that cancellations on Wednesday should be “minimal,” according to a report from the Atlanta Journal-Constitution .

Bastian apologized to customers – many who were stranded at Hartsfield-Jackson Atlanta International Airport over the weekend. “Thursday is expected to be a normal day, with the airline fully recovered and operating at a traditional level of reliability,” Bastian said in the email.

U.S. Department of Transportation Secretary Pete Buttigieg announced Tuesday morning that his office has opened an investigation into Delta’s handling of the IT outage that affected commerce around the world.

“We want to hear from passengers who believe that Delta has not complied with USDOT-enforced passenger protection requirements during the recent travel disruptions,” Buttigieg said on social media.

U.S.Sen. Maria Cantwell, who chairs the Senate commerce committee, wrote a letter to Bastian on Tuesday telling him her committee would conduct oversight into the underlying reasons for the outage.

“While the technology outage was clearly not caused by Delta or any airline, I am nevertheless concerned that Delta is failing to meet the moment and adequately protect the needs of passengers,” Cantwell said in her letter.

CrowdStrike confirmed the outage stemmed from a defect in a single content update for Windows hosts. “This is not a security incident or cyberattack,” the company stated. “The issue has been identified, isolated and a fix has been deployed.”

Microsoft reported fixing problems with its Azure Service and Microsoft 365 apps, though some services still experienced residual impact.

The outage took a toll on local businesses, government offices, and public services on Friday as well, but the majority had recovered by the weekend.

This is an ongoing story. Check back for updates.

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