Delta still impacted by IT outage, leaving travelers with canceled flights

BIRMINGHAM, Ala. ( WIAT ) — Delta is still seeing the residual impacts from Friday’s global IT outage.

In a statement from Delta Air Lines CEO Ed Bastian, more than 3,500 Delta flights across the country were canceled over the weekend.

Some of those cancellations continued into Monday for travelers at Birmingham-Shuttlesworth International Airport.

“I get this notification: ‘Hey your flights been canceled,’ I’m like wait, what? I’ve been traveling for 9 years. I had yet to get one canceled flight,” said Delta Airlines customer Enrique Alcala Jr.

Enrique Alcala says his connecting flight from Birmingham to Atlanta was canceled twice Monday with little to no explanation why.

Gary Warner, the Director of Research and Community Forensics at UAB, says airlines will experience back up, but that shouldn’t last much longer.

“As soon as that new patch is in place everything should go back to normal,” said Warner. “If you’re in a large, distributed enterprise it may be for example. If you have many small branches there may not be an IT person in that branch. So, there may be some people having to go from branch to branch and get these things abrupt back online manually.”

Delta says they have issued travel waivers to those impacted. They plan to keep travelers up to date on this issue on their Fly Delta App.

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