The transit agency says they don't offer refunds for delayed trains and buses, but customers can use their tickets for detours, including bus routes, in the event of major delays. Unused tickets can also be saved for another trip within 30 days of purchase.
Customer Breyson Tacza waited about two hours on July 21 after spending $16 on his fare. He said the alternative means of transportation offered, such as bus routes, wouldn't work for him, so he wound up catching a ride from Secaucus to New Brunswick with a fellow Rutgers University student.
"Nothing. Nothing back and I was just basically ripped off," he said.
Tacza added that he hasn't had to use NJ Transit lately, so he never had an opportunity to use his July 21 ticket on another trip.
"Seeing this happen to me is basically like saying, hey, we're gonna steal from you. It's not fair, for any college student, or any person," he said.
NJ Transit blames those July 21 delays, which impacted 45 trains, on a power company's wire falling onto Amtrak's wires.
N.J. congressman wants Amtrak to reimburse NJ Transit customers
"Amtrak just isn't doing enough to keep their infrastructure in good shape," Gottheimer said on Aug. 12.
In response to Gottheimer's proposal, Amtrak says they are working hard to improve the northeast corridor and their infrastructure is not the only cause of delays.
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