One-time August bill credit being issued to Entergy Arkansas customers

Entergy Arkansas customers will get a break on their August power bills via a one-time credit the utility announced Aug. 1.

“We know that higher costs for groceries and other everyday living expenses can be tough for some of our customers, especially during the summer months,” said Ventrell Thompson, vice president of customer service for Entergy Arkansas. “We are pleased that the timing of these bill credits will allow our customers to spend their money on other needs, such as back-to-school shopping.”

A residential customer will receive a one-time bill credit of about $78, a decrease of roughly 63 percent for a residential customer using 1,000 kilowatt-hours (kwh), said the utility, a subsidiary of Entergy Corp. that provides electricity to some 730,000 customers in 63 counties across Arkansas.

Commercial and industrial customers also will receive a one-time bill credit this month, according to Entergy Arkansas, as will Small General Service customers, which will get a credit of about $221, and Large General Service customers, which will receive a credit of around $12,158.

Only current Entergy Arkansas customers who began service in December 2023 or earlier will qualify for the bill credits, and if the August bill credit exceeds a customer’s total bill charges, any remaining bill credit amount will apply toward their subsequent bills.

The bill credit is applied this month only and coincides with July energy consumption, which is usually one of the highest months from an energy usage and bill amount standpoint, the company said.

The credit also follows a decrease in residential customers’ bills, which dropped an average of 7.5 percent in April, or about $10 a month, due to lower prices for the fuel used to generate electricity for Entergy Arkansas customers.

Likewise, commercial and industrial customers saw anywhere from a 1.6 percent to 17.7 percent decrease, depending on their usage.

Entergy Arkansas also recently debuted a new bill toolkit for customers looking to save money on their electric bills. Information is available at: BillToolkit.entergy.com .

“We work hard each day to provide reliable and affordable energy by keeping our costs as low as possible for our customers,” Thompson said.

The one-time bill credit, known as the “Grand Gulf Bill Credit,” stems from a lawsuit settlement between the Arkansas Public Service Commission and System Energy Resources Inc., which operates the Grand Gulf Nuclear Station.

Other Entergy operating companies in Mississippi and New Orleans also settled the lawsuit under the same terms as Arkansas.

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