Central Maine Power sees positive results from process change for servicing meters

It has been one year since Central Maine Power (CMP) underwent an initiative to streamline its process for disconnecting and reconnecting meters for single-family homes.

In August 2023, CMP changed its policy to allow licensed electricians to perform this work without the extra step of scheduling an appointment with CMP. Previously, this work could only be performed by CMP company staff.

As a result, from September 2023 to June 2024, CMP responded to 1,767 fewer requests for appointments for this type of work compared to the same period last year. In addition, there was a 20 percent reduction in call volume regarding the meter disconnect and reconnect process in July 2024 compared to July 2023.

“Making the services we provide more accessible and convenient for our customers is a critical part of what we do every day,” Linda Ball, vice president of customer service for Central Maine Power, said. “It is part of our commitment to identifying operational efficiencies that benefit our customers.”

This change results in a faster construction schedule for more than 95 percent of customers, while saving time for contractors and electricians.

This new meter process was developed through discussions with a group of licensed Maine electricians during which CMP solicited feedback about changes it could make. To publicize the policy change, CMP held regional meetings with local electrical contractors across the state.

The post Central Maine Power sees positive results from process change for servicing meters appeared first on Daily Energy Insider .