Central Hudson Gas & Electric completes transition to monthly meter reading

Central Hudson Gas & Electric transitioned customers in all five of its operating districts to monthly meter reading.

The task was completed more than a month ahead of schedule, as Central Hudson had previously targeted the end of October to complete the implementation.

“With actual meter reads every month, customers are now able to compare their electricity use using more meaningful data, giving them the transparency and confidence they deserve to have in their utility bill,” Central Hudson President and CEO Steph Raymond said. “We are committed to listening to our customers as we continue to make change that benefits everyone.”

Monthly meter readings give customers more confidence that their bills align with actual usage on a monthly basis. They also give customers a better understanding of energy usage and consumption patterns.

It is part of a larger overall commitment by Central Hudson to improve its customer service. In addition to monthly meter readings, the utility has added more than three dozen new members to the customer contact center to reduce wait times. It has also implemented enhanced training protocols for company representatives to ensure more meaningful and effective interactions with customers.

In addition, Central Hudson has hosted or attended more than 100 different customer service events throughout the service area to assist thousands of customers. It has also redesigned the online “My Account” page to provide customers greater insight into their account and usage history.

“Central Hudson plays a fundamental role in the community, and we take our responsibility to provide safe and reliable service seriously,” Raymond added. “We will continue to seek out new and innovative ways to improve our overall performance while keeping costs as low as possible for our customers.”

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