Spectrum internet outage July 16 in El Paso neighborhood due to damage

Some El Pasoans with Spectrum internet found themselves without service most of the afternoon, Tuesday, July 16.

A spokesperson with Spectrum, the second largest cable operator in the United States, said the outage was not widespread, but affected a specific neighborhood for about seven hours. On social media, some residents in East El Paso, noted the outage.

According to Spectrum, the teams were notified about the outage around 1 p.m.

"Our crews responded to the impacted area and noticed a fiber optic cable had been cut. Further investigation into the issue showed the damage was caused by a non-Spectrum company who damaged the line during construction," a spokesperson said in an email.

All services were restored by 8 p.m.

Spectrum outage map

To find out or report an outage, Spectrum customers can report it on a Spectrum internet outage map.

Go to istheservicedown.com In some cases, Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.

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María Cortés González may be reached at 915-546-6150; mcortes@elpasotimes.com, @EPTMaria on Twitter; eptmariacg on TikTok .

This article originally appeared on El Paso Times: Spectrum internet outage July 16 in El Paso neighborhood due to damage