Independence Bank customers received counterfeit bills in Providence

HENDERSON, Ky. (WEHT) – Independence Bank has responded to reports regarding counterfeit bills being withdrawn at their Providence ATM.

Customers took to social media to express their frustration and confusion about bills that had the words “prop use” printed on them.

In a statement provided by Independence Bank, they say they have been made aware of the customers that received the counterfeit bills and are taking action immediately, beginning with closing the ATM.

Here is the full statement from Independence Bank below:

Over the Labor Day weekend, Independence Bank was made aware of a limited number of customers receiving counterfeit bills from our Providence ATM. Our team took action immediately by closing the ATM and contacting our vendor that manages and maintains our machines. We began directly contacting the 14 people inconvenienced over the holiday weekend and have started the process of ensuring they receive proper bills. We apologize for any inconvenience and will continue to work with our ATM vendor and our customers to assure corrective action.

Jake Boswell (Independence Bank)

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