Steak 'n' Shake in Jacksonville was cited due to 13 violations in Duval County, Florida

Steak 'n' Shake RestaurantPhoto byHenry Darden/Google Reviews

Steak 'n Shake in Jacksonville, Florida, was cited for 13 violations during an Aug. 30, 2024, inspection by the Florida Department of Business & Professional Regulation. The restaurant at 9431 Phillips Hwy in Duval County wasn't ordered to close but needs a follow-up inspection, state records showed.

What Happened During The Inspection?

Of the 13 violations, five were categorized as high-priority, which implies a potential issue to public health, while there were five intermediate and three basic violations noted.

These high-priority infractions included temperature control issues where various food items, including burgers and cheese sauce, were stored above safe temperatures, and instances of unsuitable storage involving toxic substances adjacent to food.

Additionally, repeat violations highlighted persistent gaps in compliance, such as the absence of a certified food manager during important hours and the misuse of equipment designated for handwashing, as well as operating on an expired license.

The basic violations were equally notable. These violations ranged from dirty floors and ceilings to ice buildup in freezers. Mold-like substances were observed on several surfaces, highlighting ongoing cleaning challenges.

Customer experiences echo these concerns; one local reviewer expressed frustration over service delays and product availability, painting a picture of operational inefficiency at the restaurant.

Local guide and recent customer Kenny M, who has well over 200 reviews, shared on Google Reviews:

"Phillips highway Jacksonville Florida. Please close your location. It's a joke now. Please just close. Update, no fountain drinks at all. Order wrong. Bye Steak n Shake time to go."

This Steak 'n' Shake location, part of the chain known for steakburgers and milkshakes, holds a 3.7-star rating from 2,589 Google reviews.

Hopefully, with a focus on addressing these concerns, Steak 'n' Shake can get back to serving its signature burgers and milkshakes safely and efficiently.