Burger King temporarily closed a restaurant in New York after a woman said her 4-year-old's meal was smeared with blood

• A woman said her 4-year-old's meal from a Burger King in New York was smeared with blood.
• She said in a viral TikTok that her daughter thought it was ketchup at first.
• Burger King said it had temporarily closed the location for deep cleaning and staff retraining.

Burger King temporarily closed a restaurant in New York for deep cleaning after a TikTok video showing a meal that appeared to be smeared with blood went viral.

Tiffany Floyd went to a Burger King in Getzville, near Buffalo, on Friday to get a meal for her four-year-old daughter, she said in the comments of the video and in an interview with The New York Post .

"I heard, 'Mom! I don't want ketchup,' so I take the bag back, thinking that they messed up our order, and I look in her bag, and there is blood all over her bag, her toy, her fries, everything," Floyd said in the video , which has nearly one million likes.

The video shows what appears to be blood splattered on the burger wrapper, while photos included in the Post's article show what seems to be blood on the burger itself.

"So I instantly told her to spit out her food," Floyd told the Post. "She did have fries and a bit of her hamburger. And then I looked at my meal, and there was blood on mine too."

A Burger King spokesperson told Business Insider that the company was "deeply upset and concerned to learn of this incident" and that it had been in contact with Floyd.

"This incident was the result of a team member in the restaurant who injured his finger, and upon noticing immediately stepped away," the spokesperson said.

Burger King closed the restaurant to retrain the staff and hired an external company to complete a deep cleaning, the spokesperson said. An employee at the restaurant told BI that it had reopened on Monday.

Staff will be paid for shifts they lost during the closure, the spokesperson said.

Floyd said she would get her daughter's blood tested monthly for up to a year.

"Obviously, she is traumatized from this," Floyd said. "She's refusing to basically eat." She added that her daughter refused to eat a bowl of cereal because she thought there was blood in it.

Floyd did not reply to a request for comment from Business Insider.

The rise of social media means that incidents like Floyd's can quickly go viral , making it easier for people to call out companies for anything from poor customer service to more serious incidents like this one.