Hicks to lead 911 Emergency Communications Department

Stacy Hicks has been appointed to lead Granville County’s 911 Emergency Communications Department.

Hicks, who originally joined Granville County government in 2006, brings 18 years of experience in emergency communications to her new role leading this vital ink to public safety services for Granville County’s 62,000 residents.

Hicks began her tenure with Granville County 911 in 2006 when she was hired as a telecommunicator. She has progressed through the Emergency Communications ranks, serving as a telecommunication supervisor, emergency medical dispatch coordinator, training and quality assurance coordinator, and operations manager.

Hicks most recently served as the Interim 911 Emergency Communications director.

“I’m honored to have been selected as Granville County’s 911 Emergency Communications Director,” said Hicks. “The 18 years I have spent serving the citizens of Granville County has only reinforced how critical the 911 center is for the safety of our community. While running a 24/7 public safety operation is challenging, I’m confident in our staff’s training and abilities. We hope all citizens and visitors to our county have peace of mind that when they are dealing with an emergency that a calm and professional voice will answer when they call 911.”

Hicks holds an Associate’s in Business Administration from Vance-Granville Community College and a Bachelor’s in Business Administration from the University of North Carolina at Greensboro. She is currently enrolled in the Master’s of Public Administration program at East Carolina University.

Hicks has received numerous national and state certifications, including the National Emergency Number Association Emergency Number Professional, Advanced Level Emergency Medical Dispatch Quality, Emergency Fire Dispatch Quality, Association of Public Safety Communicators Communications Training Officer, Federal Emergency Management Agency National Incident Management System Telecommunicator Emergency Response Taskforce, North Carolina Division of Criminal Information Operations, and the National Association of Counties Performance Leader Master Certificate.

Hicks resides in the Wilton community with her husband Garland and their two sons Landon and Carter. She spends her free time reading, working out, and spending time on the lake with her family.

The 911 Emergency Communications Center is located in the Granville County Law Enforcement Center at 525 New Commerce Drive in Oxford.

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