CenterPoint’s power outage map remains down. Here’s where to find more electricity info.

As Tropical Storm Beryl impacts greater Houston Monday morning, a critical local resource on power outages and restoration timelines remains unavailable: the Outage Tracker operated by CenterPoint Energy, the city’s primary electricity provider.

This comes as more than 2.1 million of its customers are without power, the utility company reported as of 10:55 a.m. Monday. CenterPoint said it has its own repair crews, as well as neighboring support crews, ready to begin restoring power when it is safe.

CenterPoint’s Outage Tracker, a map of the Houston metro area that highlights areas affected by electrical outages, has been offline since May due to “technical difficulties” caused by the derecho that swept through Harris County that month, CenterPoint officials said.

In an email Sunday, a CenterPoint representative said the company aims to replace the Outage Tracker with a “redesigned cloud-based platform” by the end of July. The updated map will offer “the same level of outage information and functionality” as the previous tool and tolerate higher levels of customer traffic, which “limited performance” on the website during the derecho, utility officials said.

The lack of neighborhood-level data has frustrated some CenterPoint customers , who wanted more clarity about the extent of power outages and timelines for bringing power back. The utility is responsible for maintaining the systems that deliver power to virtually all residents in Harris and Fort Bend counties, along with several other corners of Greater Houston. About 2.8 million Houston-area customers rely on CenterPoint, according to the company.

CenterPoint released an interactive map detailing estimates for power restoration after the derecho, but it came four days after the storm hit.

State Rep. Armando Walle, D-Houston, whose legislative district includes the Northside and Aldine areas, said he has been in “constant communication” with CenterPoint officials in advance of Monday’s storm arrival. Walle said he is encouraged by their plans to restore outages.

“Having gone through many storms, we’re always concerned about vulnerable communities being left out,” Walle said. “But right now, they’re communicating. I have to at least acknowledge that they’re reaching out.”

In the meantime, here’s how residents across Greater Houston can access information on electrical outages and restorations during this week’s severe weather.

CenterPoint customers

While CenterPoint works to restore its Outage Trackers, the company’s Power Alert Service provides community-specific outage information, including estimated restoration times via phone call, text or emails. Customers can sign up for the alerts through their CenterPoint online account.

CenterPoint also provides general outage information through its Storm Center , which updates every 15 minutes. The center features the number of customers affected by outages and customers that saw power restored in the prior 24 hours, among other totals.

Entergy customers

Entergy, which provides electricity to much of Montgomery, Chambers and Liberty, counties, operates its own outage tracker with a map.

Like CenterPoint, it provides an Outage Alerts service that updates customers on outages and restoration timelines via text message.

Texas-New Mexico Power customers

Texas-New Mexico Power, which covers parts of Galveston and Brazoria counties, also offers an outage tracker map, which is working.

Like CenterPoint and Energy, it offers a text message-based Outage Alerts service with information on outages, restoration updates and severe weather alerts.