Cruise Passenger Calls Security After Seeing Social Media Post Comments

Photo byCruise Fever

On a recent Royal Caribbean cruise, a passenger reached out to the security staff because of comments being left on a social media post.

According to news reports, several passengers on the Quantum of the Seas were visited by security personnel following complaints made by a fellow passenger.

The controversy began on a Facebook group dedicated to the cruise, where a guest made several posts expressing dissatisfaction with different things on the ship.

These included inquiries about speaking with the ship's captain or one of the Royal Genie butlers, as well as a complaint about a crew member blocking a photo of a sunset, as seen in the picture below.

Photo byEntitlement of the Seas/Facebook Group

These posts were then shared on another Facebook group, "Entitlement of the Seas," where cruise passengers often discuss and joke about exaggerated complaints and entitled behavior.

Some members of this group mocked the original passenger's posts.

In response, three passengers reported being visited by security personnel who informed them of complaints made by the original passenger.

The complaining passenger claimed to feel "threatened" by the comments on the "Entitlement of the Seas" group, even though they were not a member.

One passenger who was visited by security expressed frustration with the situation, arguing that they were not bullying or threatening the original passenger.

"When they came to my door they said that this guest had been triggered and felt bullied [by] the comments in Entitlement of the seas and even though I'd blocked her name, it was obvious the image was hers, and she felt threatened. They then asked if I'd be willing to remove the post so she could enjoy the rest of her trip. I chose to remove it becuse I felt bad for all the people at guest services she must have terrorized to get it to this point," one passenger stated.

They suggested that the cruise line should have addressed the issue directly with the complaining passenger, rather than involving other guests.

One person commented,

"I think it's time to email royal as it's absolutely unacceptable for her to be able to make false claims like this, and honestly with how quick she did it, it's clear she's a pro at this and does it to others."

The incident has raised questions about the role of cruise ship security in dealing with online disputes and the appropriate response to complaints.

Some argued that while it is important to address concerns about harassment or threats, it may be excessive to involve security personnel over social media posts.

As the cruise industry continues to evolve, it will be important for cruise lines to establish clear guidelines for addressing online disputes and ensuring the safety and well-being of their passengers.