Inspectors found those issues at all three of the post offices reviewed.
Congressman Emanuel Cleaver told KSHB 41 he thinks Postmaster General Louis DeJoy should resign.
"Just as we were talking about accountability, I don't know of a report that has come out about the U.S. Postal Service in the last five years that was good; not one," Cleaver said.
Sen. Josh Hawley said the state of the Postal Service currently is "outrageous." However, he's optimistic after the audit.
"That’s a great first step. We need to make sure the Postal Service leadership implements those," Hawley said. "But let's not blink the fact that leadership here has a serious task ahead of them in reforming their systems."
Customers in Kansas City experiencing these issues are trying to stay optimistic , too.
Linda Staten said she's had several days where her mail hasn't shown up, but she hasn't lost hope the service will restore the reliability she once counted on.
"Usually, when you shed some light on something, things happen," Staten said.
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KSHB 41 reporter Caroline Hogan covers development in the Kansas City metro. If you have a story idea to share, send an email to Caroline .
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