PG&E alerts customers about utility scammers on the rise

SALINAS, Calif. (KION-TV): PG&E customers must be extra vigilant because the company said utility scammers are increasing this year.

Bill Brady, who lives in Spreckels, said he is not shocked to hear about scams increasing.

"Well, scammers will take advantage of anything going on, I expect it everywhere," said Brady.

PG&E said over 15,000 customers reported more than $300,000 in losses this year because of scammers.

"Along the Central Coast, that number is about 300 customers," said Mayra Tostado, External Engagement Leader with PG&E. "The cities that have been impacted the most are Salinas, Santa Cruz and Watsonville, however, the entire Central Coast is being hit by these scammers."

PG&E said the number of scams reported by customers in Monterey County have been 157; in San Benito County there have been 131 reports; and 28 in Santa Cruz County. PG&E said scammers will try to contact you by phone, or show up to your business or door step dressed up as a PG&E employee.

"There are also some cases where these scammers are creating fake PG&E websites and phone numbers," said Tostado. "Customers who are searching to make a payment on their phone and they search PG&E and they're being redirected to fake websites."

PG&E said that scammers will likely take advantage during busy days, like Monterey Car Week, during tax season or when people leave for the holidays. PG&E said they've noticed scammers don't care about the time of the year is it anymore, they will use any opportunity to get money from PG&E customers.

That is why PG&E is asking people to stay extra alert.

"Be very aware of the signs: threats to disconnect, immediate payment, asking for a pre-paid debt card, payment through a mobile app or following links or opening emails demanding to make an immediate payment," said Tostado. "That is never PG&E. Call us at 1-800-743-5000 or visit our website."

And for people like Bill, he said people should not believe everything they see online.

"Stay vigilant, don't click on websites. Don't talk to people you don't know," said Brady.

PG&E also said if someone shows up to your home and wants access--if you didn't know there was a PG&E appointment or if you don't feel safe--don't allow anyone to come into your home.

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