Customers may be waiting a little longer for incoming FedEx packages due to a global tech outage.
On Friday, FedEx initiated contingency plans to alleviate some of the impacts caused by "a global IT outage experienced by a third party software vendor." However, the company said commitment deliveries scheduled for Friday, July 19, may be delayed, according to a service alert from the company.
FedEx is recommending customers continue to check the service alerts webpage for updates. Additional information regarding the shipment status and tracking can be found on the company's website and its FedEx Delivery manager portal. According to the service alert, delayed shipments caused by the outage will not be eligible for refund or credit.
FedEx representatives did not immediately respond to a request for comment regarding how the outage has impacted the company, including flights and operations at its hub at Memphis International Airport.
FedEx's service alert did not specify if its service disruption was related to the Microsoft-CrowdStrike outage, although it is believed to be.
On Thursday, CrowdStrike, announced a recent round of updates in its Microsoft Windows operating system caused an outage. The company's software is used by dozens of Fortune 500 companies.
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The outage impacted a wide variety of tech and companies including personal laptops, banks, media companies and airlines. On Friday morning, Memphis International Airport (MEM) announced several flights have been grounded, with one cancellation.
On Friday morning, MEM delayed 20 departing flights and 25 arrivals have been delayed. The airlines impacted include American Airlines, Delta, Spirit and United. Allegiant was not affected by the outage.
Neil Strebig is a journalist with The Commercial Appeal. He can be reached at neil.strebig@commercialappeal.com, 901-426-0679 or via X/Twitter, @neilStrebig.
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