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New York Post
I’ve worked at Starbucks for 20 years — my trendy, quirky coffee shop has become a soulless fast food joint
By David Landsel,
6 days ago
New Yorkers who remember Starbucks in the 1990s — along with anybody who has seen the 1999 film “You’ve Got Mail,” which features one of the Seattle-based coffee giant’s earlier, comparatively lavish Manhattan stores — know that the days of the caffeine pusher as an upscale retreat from the stress of city life are long over.
“No matter what time of day I go in [to Chipotle], they always look pissed off. And it looks like sometimes they don’t have enough people working,” the jittery java jockey, who has worked at Starbucks nearly 20 years, told Business Insider .
Short-staffed stores are an issue that employees and customers have been complaining about for years.
The on-the-job critic, who began working for the company in the mid-2000s, told the outlet that their North Carolina shop has faced sharp reductions, leaving everyone juggling multiple duties at a time.
“It used to be a great place to work,” said the tipster, whose employment with the company was reportedly verified by BI.
“People wouldn’t leave Starbucks unless they were college students and went up into a higher career, or they retired with the company,” the source detailed.
The exasperated espresso puller cited the departure of founder Howard Schulz from the helm in 2017 as the turning point.
A spokesperson for the somewhat sullied Siren assured BI that employees have “multiple opportunities” to share their feelings with the higher-ups, if they choose to do so.
The erstwhile burrito king has been in the spotlight since the news became public, raising eyebrows over the supposedly temporary private jet commute he’ll be making from his home in exclusive Newport Beach, Calif. to headquarters in rainy Seattle.
An article in the Wall Street Journal quoted disgruntled drinkers who complained of increasing costs, steep wait times and the company’s involvement in politics.
Sales dropped 6% during the quarter ending Jun. 30, the outlet reported.
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