Moving season is here! Tips on hiring a mover you can trust

Moving season is here! Tips on hiring a mover you can trust News Staff Wed, 05/08/2024 - 09:55 Image

• Moving season is here! Tips on hiring a mover you can trust

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April showers bring May flowers, but what do May flowers bring? Moving trucks! May is National Month, and that means it’s the beginning of the busiest moving season of the year. Whether it is graduating from high school or college, starting a new job, or receiving that highly anticipated acceptance letter, BBB reminds consumers to choose their mover wisely.

“The amount of moving activity increases drastically during summer months,” Mechele Agbayani Mills, President and CEO of BBB Serving Central East Texas said, “Unfortunately, that also means the potential of being taken by a flyby- night company or by a company who holds your items hostage likewise increases.”

If you’re looking to make a move, BBB advises consumers to be aware of the following types of scams reported to BBB every year, including:

Fly-by-night movers. Movers show up in an unmarked rental truck, rather than a clearly marked company-owned fleet truck, and take off with your possessions. Only when you have arrived at your new residence do you discover your things didn’t make the journey with you.

Movers who hold your belongings hostage. The move seems to be going smoothly, until you arrive at your new home and the movers demand more money before releasing your items.

BBB offers the following tips on preparing for a move, finding a trustworthy moving company, and avoiding scams: Do your research. Look up Business Profiles for moving companies on BBB.org. The American Moving and Storage Association (AMSA) and Canadian Association of Movers (CAM) also identify movers that have pledged to uphold high standards of trust and to resolve complaints quickly. Many movers that are BBB Accredited Businesses are also AMSA ProMovers or CAM Members. Note the length of time a company has been in business and read reviews from previous customers.

Verify the mover’s claims, credentials, and professional memberships. Scammers and fly-by-night operators won’t be able to substantiate a good reputation. Ask for proof of licenses, insurance, and branded company materials.

Get it in writing. Get three written estimates from different movers based on visits to your home. Though most professional movers do give quotes over the phone, it’s still a good idea to get written documentation of all the services you are receiving. If an estimate seems too good to be true, it likely is. If at any point the services change, whether on your part or the part of the professional, ensure that these changes are documented and understood by both parties.

Talk about the money. Find out how and when payment is required. Many companies require up to a 10% deposit to secure your moving date and require payment before your belongings are delivered. Find out what your payment options are and what method of payment is available. Let your bank know that you are in the process of relocating in the event they notice increased or unusual charges on your credit card.

Prepare for damage. Even though trustworthy movers are trained to handle your belongings and your home with care, it is difficult to move an entire household without at least some damage. Be sure to inquire about inadmissible and non-protected items, such as hazardous materials, jewelry, currency and others. Determine what is covered under your homeowner’s insurance policy and what is/is not covered under your replacement valuation protection. If you are arranging for other workers to be in and out of your home, consider documenting the conditions before and after access, in the event any property damage takes place.

Protect your possessions. Make sure that your mover provides full-value protection insurance for any lost or damaged possessions. Note that insurance is by the pound, so expensive items such as a flat-panel television may need additional replacement cost coverage in case they are damaged in transit. Find out what your household insurance will and won’t cover during a move.

Take your valuables with you. Cash, coins, jewelry, photographs, and important papers should be taken with you or shipped separately using a shipping service with tracking numbers and insurance.

Some “red flags” to watch for when hiring movers include:

• Movers who demand cash or a large deposit before the move.

• Company websites that have no address and no information about a mover’s registration or insurance.

• Movers who claim all items are covered by their insurance. BBB directory listing of moving companies near you.

Looking for more tips and resources to help you during a move? Check out BBB’s Moving HQ page to help make your next move less stressful.