In a recent interview on The Rashad Richey Morning Show , president of the 911 Training Institute , Richard Jenka highlighted the critical importance of mental health support for 911 dispatchers. Founded with the mission to provide essential training and resources, the institute focuses on equipping dispatchers with tools for self-care, mental health awareness, and effective communication strategies when handling high-stress calls.
Dr. Jenka discussed the varied responsibilities of 911 dispatchers, who manage a wide spectrum of emergencies, from routine incidents to life-threatening situations such as violence and medical emergencies. He underscored the significant psychological toll these roles can take and emphasized the need for specialized training to prepare dispatchers for such demanding scenarios.
Central to the discussion was the institute’s proactive approach in normalizing conversations around mental health within the emergency response community. Dr. Jenka articulated the challenges of combating stigma and encouraging dispatchers to prioritize their mental well-being without fear of judgment or repercussions.
Throughout the interview, Dr. Jenka addressed listener inquiries, offering insights into the daily pressures and coping mechanisms essential for dispatcher resilience. He highlighted the institute’s ongoing efforts to promote community support initiatives and potential future retreats aimed at fostering a supportive environment for dispatchers.
In addition to its direct support initiatives, the 911 Training Institute collaborates with national organizations to advocate for enhanced mental health protocols and policies within emergency response sectors. This collaborative approach seeks to ensure that dispatchers receive the necessary resources and support to navigate their critical roles effectively.
For more information on the 911 Training Institute and its initiatives, visit their website at 911training.net .
To listen to the full interview, click the link above.
Dr. Rashad Richey, host of the award-winning ‘Rashad Richey Morning Show’ on News & Talk 1380 – WAOK/V-103FM (HD3) (Weekdays 7am -10am), and the ‘Dr. Rashad Richey Review’ on SiriusXM’s Urban View (Sundays at 1pm and 9pm), was voted 'Best Talk Radio Personality in Atlanta' by readers of the Atlanta Journal-Constitution and named 'Most Trusted Voice in Atlanta' by the Atlanta Business Journal, making him the first African-American to receive these distinctions.
The intelligent and fearless television news anchor for the opinion news show, 'Indisputable with Dr. Rashad Richey’ on the TYT Network, which was named 'fastest growing TV news show in America', and Political Commentator for The People's Station V-103 FM, America's largest urban station, also serves as President of Rolling Out, the largest free-print urban publication in the country. This multimedia powerhouse with over 3-million combined subscribers/followers on Facebook Watch, YouTube, Podcasts, and Twitch combined, is a noted multidisciplinary academic scholar and university professor/lecturer and an Emmy-nominated television Political Analyst for CBS News Atlanta.
Believing in the power of knowledge and education, Dr. Richey holds several advanced degrees, making him one of the most academically credentialed individuals in American history according to America News Now. Completing doctoral research studies in federal policy reform from Clark Atlanta University, Dr. Richey also holds a PhD from the Business University of Costa Rica where his research and doctoral dissertation highlighted the nuances and intersectionality of politics, policy and religion.
Being a student of leadership, Dr. Richey completed studies in Executive Leadership at Cornell University and was accepted into a specialty executive law program at Harvard University in International Finance: Policy, Regulation, and Transactions. Understanding the connectivity of culture and science, Dr. Richey earned his Master of Science in Neuroscience from the University of Pacific, where his master’s thesis researched cognitive functionalities of brain entrainment. Dr. Richey also completed a Master of Science in Applied Physics and Quantum Mechanics from Universidad Empresarial, his master’s thesis was adapted into a book titled, ‘Ancient Egyptian Mastery of Quantum Physics, Vibratory Frequency, and Geometric Sciences: An Overview of Complex Scientific Applications in Ancient Cultures’, which quickly became the #1 Physics, #1 Science, #1 History, and #1 Egyptian Genre book on the Amazon platform.
Recently, Dr. Richey completed his Juris Doctor (law degree) from Renaissance University after transferring from Birmingham School of Law, where he attended for 2 years. He accepted the position as Director of Global Legal Operations for the multinational law firm, The International Law Group of Human & Civil Rights Attorneys P.C., also known as The Fairness Firm, with offices in the USA, Canada, France, Spain, and Cape Town Africa.
As host of The Rashad Richey Morning Show, Dr. Richey has interviewed everyone from Vice-President Kamala Harris to TI, and always brings relevant information, the best on-air debates, and most insightful interviews in media. Tune in every weekday morning from 7am-10am on News and Talk 1380-WAOK, V-103FM (HD3), www.WAOK.com , or on the Audacy App.
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