Virginia ranks third-worst for on-time USPS mail delivery

RICHMOND, Va. (WRIC) — Virginia ranks as the third-worst for on-time mail delivery, according to the United States Postal Service (USPS) Office of Inspector General’s service performance tracker .

According to the service tracker, Virginia ranked as the third-worst for on-time mail delivery in the second quarter of fiscal year 2024, with a score of 77.

This comes after many Virginians have been expressing frustration in regards to ongoing issues of missing, delayed and stolen mail .

8News has previously reported about a former USPS postal carrier who was sentenced to prison for charges related to stealing mail while on the job.

The Office of Inspector General reviews service performance and makes recommendations on where and how the USPS can improve, according to the service tracker.

Previously, a March 28 audit report by the Office of Inspector General highlighted issues found at the Richmond Regional Processing and Distribution Center (RPDC) located in the Sandston area of Henrico County, which receives and distributes mail for the entire central Virginia region.

The Postal Service began to consolidate operations at several facilities across Virginia in January 2023. The region was the first in the U.S. to undergo this consolidation process, part of the postal service’s 10-year “Delivering for America” plan.

The report showed the postal service faced “serious challenges” when consolidating operations at this facility, and that they did not take steps to address “known weaknesses” before consolidation.

The report stated that existing issues of “high management turnover, inadequate management oversight, low employee availability and staffing and service performance” continued after the consolidation.

In a May 9 letter , Postmaster General Louis DeJoy agreed to pause the movement of processing operations as part of the Delivering for America plan to consolidate facilities after United States Senators expressed concerns about delayed mail in a May 8 letter .

For the latest news, weather, sports, and streaming video, head to WRIC ABC 8News.