“The annoying thing from our point of view is that we know exactly what’s wrong, but you’ve got to go through the assessment and waiting process every time.
“Even if oncology rings down and says she needs to be admitted, you’ve still got to go through A&E and listen to the drunks. It’s not a nice place to go.”
Madeleine had a full hysterectomy around 18 months ago and it was hoped she would get the all-clear following the operation.
But sadly it had spread further and she was later told she had terminal endometrial cancer.
John said: “It’s always the same routine. You ring 111 and they tell you to go to A&E.
“You go to A&E and wait for a bit before going into an assessment area.
“She’s usually in for about ten days before coming out again after having antibiotics, an IV, fluids and other stuff to get the infection levels down.
“We’ve had some great care, some average care and some poor care. At times the system is not coping, I’m not convinced it’s as simple as just throwing money at it.”
Marie Forshaw, acting executive director of nursing, midwifery, allied health professionals and quality at Blackpool Teaching Hospitals NHS Foundation Trust, said: “We have received a formal complaint about Mrs Butcher’s care in the Accident and Emergency department.
“I’d like to thank her for coming forward and am very sorry if the quality of care she has received did not meet the high standards our patients should expect.
“Any complaint we receive is thoroughly reviewed so we can understand the situation and put into practice any improvements that are needed.”
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