All services restored to Samaritan Health System after initial Friday outage

WATERTOWN, N.Y. (WWTI) – The global internet problems caused problems at Samaritan Health Systems has seemingly passed.

Hospital officials sent an update around 1:30 p.m. that all systems are operational. Samaritan Medical Center, the Walker Center for Cancer Care, and some community-based services were dealing with computer systems issues.

Many scheduled appointments at the hospital’s main registration area, including most radiology/imaging, lab, ECHO, EKG services, etc., were canceled until noon today. Employees will contact scheduled patients with more information.

Medical oncology appointments at the Walker Center for Cancer Care was also canceled until noon. However, radiation oncology appointments were not impacted at this time.

Walk-in lab and X-ray services at all Samaritan community locations, including the Family Health Centers were also postponed until noon today.

Scheduled radiology and imaging appointments at the Health and Wellness Plaza was pushed back until noon today. However, the scheduled patients of surgical, infusion, interventional radiology, and physical, speech, and occupational therapy were not impacted.

All clinics and specialty services stayed open and patient appointments were not impacted by the outage.

The outage had a direct correlation to the vendor, CrowdStrike, and the national computer systems that were impacted.

Many institutions, including the Jefferson County government and Hancock Airport were also dealing with internet issues.

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