Mass. RMV appointments canceled after global system outage

SPRINGFIELD, Mass. (WWLP) – The Massachusetts Register of Motor Vehicles (RMV) has been impacted by the global system outage Friday morning.

According to the RMV on X , appointments at service locations and AAA are canceled until 12 p.m. The outage is affecting online payment transactions and vehicle inspections.

Multiple services worldwide are seeing major disruptions in the wake of a major Microsoft and Crowdstrike outage. Around 7 a.m., Microsoft 365 said they had released a fix for the update that had caused the disruptions.

The following services are being impacted:

• The Registry has cancelled customer service center appointments before 12 noon today as many workstations at centers are not operational.
• Road test appointments are being held.
• No vehicle inspections can occur.
• Credit card payments cannot be made on the Registry website.
• The Registry has limited capacity to accept phone calls at the Registry

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