‘What am I missing here?’ blasts Aldi shopper after finding out iconic return policy ‘doesn’t count’ for certain items

A SHOPPER has questioned Aldi's iconic return policy after encountering some employee pushback during a recent transaction.

In June, they bought some lemons at their local store that allegedly started to go bad within 48 hours.

To remedy the situation, they sought to return the produce for a refund and exchange under Aldi's Twice as Nice Guarantee Return Policy.

"Today I went in to return/replace lemons," wrote customer Heather Pagan in a post to Facebook.

"I had 5 out of 6 bags of lemons go moldy 2.5 days after purchasing."

Heather noted that a staff member at her Aldi store exchanged the lemons for a new bag.

Before leaving, she realized that under the Twice as Nice Guarantee, Aldi would've also needed to reimburse her for the rotten lemons.

"I'm not trying to rig the system but this was a major inconvenience and the lemons were so moldy in such a short time," Heather explained.

"The manager told me 'it doesn't count for that.'"

BRAND CHECK

Aldi's Twice as Nice Guarantee doesn't account for any products that are not Aldi brand, according to the policy.

Items that qualify for the Twice as Nice Guarantee must be from Aldi or any of the brands that it owns.

It's unclear if the lemons were from an Aldi brand or not, but if they were, Heather would be entitled to her money back and a replacement.

"If for any reason you are not 100% satisfied with the quality of any product, we will gladly replace the product and refund your money," the policy reads.

Aldi only requires that the product packaging and remainder of the used or unused items be returned to the store.

Heather said she showed the manager at her local Aldi the policy for clarification, and was ultimately able to get her money back with the replacement, meaning the lemons were from one of the retailer's brands.

"She huffed and puffed and gave me the money back also," the shopper said of the manager's reaction.

Aldi Policies

Aldi has several store policies customers should remain aware of. The U.S. Sun has compiled a short list for shoppers' next trip to their local store.

• Customers pay one-quarter for a cart and can get the coin back once they return it to the proper spot.
• There are no baggers and customers typically bag their groceries or cashiers offer assistance.
• Aldi places products in aisles with the same packaging they were shipped in by vendors to save customers money.
• Full refunds and exchanges are given through Aldi's Twice as Nice policy on all Aldi-brand items customers aren't satisfied with.
• No plastic bags are sold at any Aldi store.
• Reusable and paper bags are offered to customers.

QUARTER SAVED

Another famous Aldi policy also came under question earlier this summer by shoppers.

The retailer notably requires all customers to pay a quarter to take and use a cart around the store.

They only get that quarter back after they return the cart in its proper place before exiting.

While it ensures that carts aren't left all over the store and parking lot, Aldi claims it also saves customers money on products because the store doesn't have to account for labor costs to "hire staff to collect grocery carts."

Aldi also apologized to a customer recently after they found an "insane" overcharge on their receipt.

Another Aldi customer was left stunned after their $106 grocery haul was drastically cheaper than at a major competitor.