‘Waited 12hrs to return a pillow,’ cries Walmart shopper of ‘crazy’ checkout issue – as store launches investigation

SHOPPERS are becoming fed up with the way mega-corporations are running their businesses.

One Walmart shopper posted her frustrations on X and complained about the poor customer service she experienced while inside.

"Having only ONE person at customer service at a store as big as

Walmart is crazy work," Bonnie wrote on X.

"The line be 65 people long and you wait 12 hours to return a pillow," she posted in frustration.

Walmart saw her post and commented back that her experience "doesn't sound right."

"Could you please send a DM, so we can look into this for you," Walmart replied.

And she is not the only one who feels this way.

From customers complaining about most items being locked up, to issues with self-checkout, extra receipt checks, and an overall lack of employees, with a limited amount of checkout lanes.

This ultimately results in long wait times that have left customer furious with their shopping experiences since the pandemic.

One customer even described her shopping experience since Covid as "dystopian," saying that the lack of employees combined with everything being locked up "makes it truly impossible to shop in person."

"Self-checkout process is nuts, but then they wanna check my receipt for the diapers and wipes in my cart," another customer added on X.

It is true that large retailers, including Walmart, are expecting to lose over $150 billion in combined shoplifting losses this year alone, according to research by Capital One.

But profits for large retailers have also reached record numbers.

Record losses have contributed to added retail security measures nationwide.

But corporate profits also account for the largest share of national income in the last decade, according to the National Bureau of Economic Analysis.

In May, Walmart reported a quarterly profit of $5.1 billion.

This is triple the amount they made just one year earlier in the same quarter.

But despite the chain quite literally tripling its profits, Walmart has continued to lay off thousands of workers, citing the need to cut costs because of those same losses from theft and inflationary conditions.

Despite continuing to cut costs on labor in stores, Walmart announced they're spending money instead on investing hundreds of thousands of dollars into expensive digital price labels that can be changed instantly.

After the news of this change was first announced in early June, many customers and economists on social media were concerned.

They pointed out that these new instantly changing price tags could possibly lead to further lay-offs, as fewer floor workers would be needed in the stores.

It is still not currently clear how much money Walmart is investing into these new price tags as of now, but just 10,000 electronic shelf labels could be anywhere from $60,000 to $100,000, according to Solum, a wireless communication technology manufacturer.

Wendy's, for example, announced earlier this year that the chain may be planning on investing $20 million into similar high-tech digital menu boards, leading to an almost identical backlash.

"Why is it so much easier to justify investment in technology vs in people?," asked one person on X.