SouthernCare named honors award recipient

By Staff Reports

SouthernCare Hospice has been named a 2024 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of healthcare and bereavement survey programs for home health and hospice agencies. Brantley native joined the SouthernCare team as hospice physician in July, helping to provide hospice and end-of-life care to area patients.

The prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality care for patients and compassionate caregiver experiences. The award acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures.

To be considered for this award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.

“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice. “We congratulate SouthernCare Hospice on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

Jacqueline Lopez-Devine, chief clinical officer, credits the compassionate and skilled team members who are devoted to being by the side of our patients and families.

“This is an outstanding achievement and acknowledgement of our quality care that would not be possible without our extraordinary caregivers who put their patients first in everything they do,” she said.

SouthernCare operates as a member of the Gentiva family of industry-leading home healthcare providers, including hospice, palliative, home health, and personal care, with more than 590 locations and thousands of compassionate clinicians across 38 states. From assistance with daily living and restorative care to helping patients and their families manage the effects of serious illness or a terminal diagnosis, our place is by the side of those who need us. Gentiva’s corporate headquarters is in Atlanta, Georgia, with providers delivering care across the U.S.

Members of the Gentiva family include Gentiva Hospice, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon, Emerald Coast Hospice; Empatia Palliative Care, Emerald Coast Palliative Care; Heartland Home Health; Gentiva Personal Care, Girling Personal Care, The Home Option and Victorian Home Care. *Emerald Coast is managed, not owned, by Gentiva

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