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  • The US Sun

    ‘Just dumped it,’ Walmart shopper fumes after delivery ‘left in pile on floor’ – vows it’s the ‘last time’

    By Emma Crabtree,

    5 hours ago

    WALMART’S delivery service has left a shopper reeling after their groceries were allegedly dumped on the sidewalk.

    The big-box retailer has come under fire recently for its checkout changes, but the most recent complaint on X is about another form of checkout.

    https://img.particlenews.com/image.php?url=18Eij4_0unHtm8K00
    A Walmart shopper claimed his delivery was dumped on the ground with groceries falling out (stock image)
    Getty
    https://img.particlenews.com/image.php?url=0Y2N9p_0unHtm8K00
    The user shared an image of the alleged dumping, prompting the retailer to address the issue
    X/SyntheticStrife

    “Well, that’s the last time I use @Walmart delivery LOL,” X user @SyntheticStrife wrote .

    “Just dumped it,” he added with an attached picture appearing to show a number of grey shopping bags dumped on the floor.

    The retailer responded, hoping to find out more about the situation to deal with it.

    “Could you please provide more details about your experience? Just send us a DM, so we can look into this for you,” Walmart replied.

    No further information was given in the thread of the post.

    Others posted online about the alleged unreliability of the service.

    “Walmart cancels the delivery, no explanation, refuses to redeliver and your money is on hold for days, you now have no food and could also leave folks w/ no money to buy any,” an alleged shopper wrote .

    She called herself a “victim of Walmart grocery delivery.”

    The U.S. Sun has reached out to Walmart for comment.

    Meanwhile, the retailer’s curbside pick-up service has seen shoppers cancel their orders after facing long waits.

    Walmart’s in-store checkout system has also come under fire from shoppers who feel as though they have been failed.

    One customer ended up abandoning their full shopping cart and walking out after growing angry at the wait while store workers allegedly “just stood around.”

    The alleged shopper had grown so fed up with the issue at Walmart that they vowed to boycott the retailer altogether.

    However, changing retailers may not be the easy solution it appears to be.

    A former Walmart customer who decided to switch to Target was left similarly frustrated, saying the self-checkout situation was no better.

    “@Target not a single lane open at Target in Plano West. Plus only one side of the self-checkout,” Luis G. ( @Lou_ezgee ) wrote on X.

    Latest self-checkout changes

    Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.

    Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.

    Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.

    While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.

    One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.

    However, that test run has been phased out.

    At Target, items are being limited at self-checkout.

    Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.

    As of March 2024, this policy has been expanded across 2,000 stores in the US.

    Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.

    “To think I came here to get away from Walmart.”

    Major retailers have been rolling out numerous changes to checkouts and other areas in-store in a bid to clamp down on theft and offer customers what they want in terms of self-service.

    However, the results have seen increased frustrations with self-checkout item limits introduced which have often come hand-in-hand with long lines for manned registers as too few checkouts are open.

    In addition to this, after standing in line for a long time to buy their items, many are then subjected to receipt checks at store exits.

    On top of this, some shoppers may have already had to get staff assistance to get an anti-theft case unlocked to access basics like toothpaste, shaving cream, and underwear.

    This is why online retailers such as Amazon are seeing a boost in profits, the e-commerce retailer’s CEO Andy Jassy said during an earnings call on Thursday.

    “It’s a pretty tough experience,” he said of shopping at brick-and-mortar stores.

    Anti-theft measures rolled out by retailers

    Retailers across the US and Canada have rolled out strategies designed to combat theft. The U.S. Sun has compiled a list of measures that have been implemented at stores.

    • Locking items in cabinets.
    • Security pegs.
    • Security cameras.
    • Signs warning about the impact of theft.
    • Receipt scanners.
    • Receipt checks.
    • Carts with locking technology
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