AN AT&T customer was dumbfounded when they were charged $900 after the company said they would only pay $180.
The anonymous member of a budgeting and saving Facebook group shared the ordeal to help others avoid the same charges.
An AT&T customer was charged $900 after thinking they would only pay $180 Credit: Getty
The situation started three months ago when they added a line to their plan and saw their bill double to $275.
They called AT&T , and the company sold them a new unlimited plan with a slew of discounts.
"I'd save $20 for autopay, $10 for paperless [billing], and a discount of $10 per phone," they wrote in the post.
It took two and a half hours of talking on the phone with the company to clarify things, but then they were charged $900.
They had also exceeded their data limit and were being charged $10 a day because of it.
AT&T had told them that they were grandfathered in to pay a lower price, but that's what his bill showed.
The customer immediately canceled the autopayment and called the company once again.
"They credited my account immediately, and I paid $180. Now, I've got an auto charge of $399. I just called to refute again," they wrote.
Rather than waiting on hold and possibly getting roped into another two-hour ordeal, they opted to be called back by the company.
When they looked up the number, it didn't belong to AT&T but rather a debt collection company.
"They will hear about it when they call me back. I am so pissed right now," they wrote.
"I have worked at both Verizon and AT&T in sales, and these people straight up lied."
RING RING AT&T customers called on the company to make things right after a security breach affected "nearly all" customers.
The company announced that calls and text message records from mid-to-late 2022 were leaked and private information was illegally downloaded.
AT&T discovered in April that information was downloaded from AT&T's Snowflake workspace, a third-party cloud platform, reports CNN .
The breach leaked customer calls and text records from May 1 to October 2022 and some from January 2023.
AT&T Price Hikes There are at least 10 unlimited plans at AT&T seeing price hikes in August.
Those with single lines will see an additional $10 monthly charge, while those with multiple lines will see a $20 bump.
The U.S. Sun has compiled a list below of the affected plans:
AT&T Unlimited & More Premium AT&T Unlimited Choice Enhanced AT&T Unlimited & More AT&T Unlimited Choice II AT&T Unlimited Plus AT&T Unlimited Choice AT&T Unlimited Plan AT&T Unlimited Plus Enhanced AT&T Unlimited Value Plan AT&T Unlimited Plan (with TV) Credit: Ars Technica
However, social security numbers, birthdays, and other personally identifiable information was not lost in the breach.
"While the data does not include customer names, there are often ways, using publicly available online tools, to find the name associated with a specific telephone number," AT&T warned.
"As of the date of this filing, AT&T does not believe that the data is publicly available."
The company said it has taken additional cybersecurity measures to prevent another breach.
Customers were furious that they were just now hearing about the breach two years after it happened.
"I'm getting rid of them. My account was hacked twice. No security!" one customer wrote in a Facebook post.
A Walmart customer was overcharged $106 and only got a "blank look" when they tried to get a refund .
A Kroger shopper was overcharged in a similar fashion and confronted by a rude cashier.
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