Walmart shopper vows to boycott chain after being forced to scan $400 worth of groceries thanks to store policy

A FURIOUS Walmart shopper has blasted the chain for its poor customer service and has declared they won't be returning.

The customer took to social media to complain about their recent shopping experience.

"This will be my last Walmart trip," Mitch Hastings said on Facebook.

"Apparently weekday mornings are now down to self-checkout only. No cashier working.

"So I just spent 30 mins checking out $400 of groceries with the machine showing error every other item while an associate stood behind me to scan in every time.

"Had to ask her to watch my cart so I could go to the front of the store to get an empty cart to put my bags in.

"Then on the way out someone sitting at the entrance tried to stop me to see my receipt, "no thanks" and kept walking.

"At this point, they are just mocking us as consumers," the shopper declared.

Retailers across the US have become more reliant on self-checkouts in recent years.

These steps have been taken to supposedly speed up customers' payments.

Many, however, have criticized this decision, arguing that it makes checkout procedures slower and more complicated.

"This is why I don't go to Walmart anymore, especially getting groceries," a customer said.

"I haven't shopped at Walmart since 2019," another wrote.

"I used to do all my shopping at Walmart with all 4 kids. The self-checkout got to be way too much for me."

It is unclear if all Walmart stores in the US have transitioned to self-checkout kiosks only on weekday mornings.

The U.S. Sun has approached Walmart to clarify this issue.

Other Walmart customers have hit out at a different checkout policy.

Some stores have begun implementing a 15 item or less policy at self-checkout and this has left shoppers equally annoyed.

The measure was introduced to cut down on shoplifting, but many have not been impressed.

"Why not just make self-checkout maybe 35 items or less?" one shopper asked.

"I spend $500.00 plus per month at Walmart, but not anymore," another said.

"What sense does it make to change the self-checkout lanes to 15 items or less BUT then only have 2-3 registers open?!

"MAKE IT MAKE SENSE."

Latest self-checkout changes

Retailers are evolving their self-checkout strategy in an effort to speed up checkout times and reduce theft.

Walmart shoppers were shocked when self-checkout lanes at various locations were made available only for Walmart+ members.

Other customers reported that self-checkout was closed during specific hours, and more cashiers were offered instead.

While shoppers feared that shoplifting fueled the updates, a Walmart spokesperson revealed that store managers are simply experimenting with ways to improve checkout performance.

One bizarre experiment included an RFID-powered self-checkout kiosk that would stop the fiercely contested receipt checks.

However, that test run has been phased out.

At Target, items are being limited at self-checkout.

Last fall, the brand surveyed new express self-checkout lanes across 200 stores with 10 items or less for more convenience.

As of March 2024, this policy has been expanded across 2,000 stores in the US.

Shoppers have also spotted their local Walmart stores restricting customers to 15 items or less to use self-checkout machines.

Target has also implemented a similar policy.

They allow shoppers to have only 10 items or less at self-checkouts.

"Who leaves Target with less than 10 items?!" a frustrated customer asked.

"Man I really hate that Target self-checkout is now for only 10 items or less," another said.

The original Facebook post also complained about receipt checks.

This is another anti-theft measure retailers have brought in to reduce shoplifting.

But the policy has caused controversy among many shoppers.

Kroger customers have argued that the checks are pointless.

"All they do is take your receipt and mark it with a sharpie," one said.

"They don't check your bags to make sure it matches your purchases, so it is absolutely no deterrent or solution to shoplifting."