Lowe’s charged me $721 for an appliance I never received – it’s been over a month and all I have is an empty apology

A LOWE’S customer has been left in the dark over a missing appliance and unresolved refund.

She was charged $721 for an undelivered item and, a month later, is still out hundreds with only an empty apology to show for it.

Getty

Getty

The Lowe’s shopper called out the home improvement chain on X , detailing the frustrating experience in a post from Wednesday.

She explained that she ordered a KitchenAid Over-The-Range Microwave online from Lowe’s in June.

Three days later, the customer received a Samsung microwave which she promptly sent back.

“I then received a bill for $721 in July, but never got the microwave,” wrote the shopper.

She explained that she was a commercial customer and called the Lowe’s Pro Help Desk, where she was informed that the retailer would send the microwave right away.

“It is now August and no microwave,” fumed the Lowe’s customer, noting her August bill still said she owed the store hundreds of dollars for a microwave that never arrived.

I now have a $721 bill for an appliance I never received and no one at Lowe’s seems to know how to fix it.”

Lowe's Customer

The shopper called Lowe’s Help Desk again and was told she needed to call the Pro Desk at a different store.

She did so and was then directed to speak to customer service.

“Customer Service said they needed to transfer me to the right department and that department never answered the phone,” she said.

“I now have a $721 bill for an appliance I never received and no one at Lowe’s seems to know how to fix it,” bashed the customer, noting she had purchased a microwave at a competing store which was delivered the following day.

Despite the lack of help from Lowe’s in-store customer service, Lowe’s social media account quickly responded to the shopper’s X post.

The retailer apologized for the situation and offered to help, asking the shopper to DM the store the name on the order, phone number, email, and order number.

The customer responded to the home improvement store sharing that she had sent over the details.

The U.S. Sun reached out to Lowe’s and the shopper for comment.

DELIVERY DUDS

Other shoppers have run into issues with their delivery orders, including a Walmart+ customer who canceled their membership over a late delivery .

The Walmart shopper paid $10 for an express delivery that was anything but quick.

He claimed it was already 30 minutes past the expected delivery time and the Walmart app revealed the retailer had not yet finished packing his order.

“Best part? No one at the store will answer the phone!” fumed the customer.

Another X user vented a similar complaint about Walmart delivery, explaining how he had placed an order nearly a week ahead of when he needed it.

The customer was then informed on the scheduled delivery day that he needed to choose a new date and time.

“Only to receive another message saying YOU CAN’T DELIVER AT ALL. Not cool,” he blasted.

Others have experienced delivery problems, including a Kroger shopper who was overcharged by $100 .

Plus, an Amazon shopper fumed “This is getting out of hand” after repeated delivery issues .