Creating Connection: Combating Workplace Loneliness

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In the bustling world of corporate America, finding genuine connections at work can often feel like a daunting challenge. Yet, in an era where remote work and digital communication dominate, the quest for meaningful workplace relationships has never been more crucial. The Surgeon General of the United States, Vivek Murthy, recently highlighted what many have felt for years: loneliness in the workplace is a growing epidemic. Addressing this issue head-on, companies and employees are exploring innovative ways to foster a sense of belonging and camaraderie in the office.

Breaking the Ice: Hinge’s Approach

At Hinge, a company whose mission is to connect people romantically, the leadership team understands the importance of connection in all areas of life, including work. Twice a month, Hinge executives gather for a two-hour meeting. Still, instead of diving straight into business metrics and revenue discussions, they spend the first 30 minutes on something far more personal. Team members share their hopes, anxieties, and feelings during this time, creating a space for vulnerability and genuine connection. This practice, spearheaded by CEO Justin McLeod, underscores the belief that building real relationships in the workplace requires deliberate effort.

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The Loneliness Epidemic

The issue of workplace loneliness isn’t new. Robert D. Putnam’s seminal book, “Bowling Alone,” published nearly 25 years ago, documented the decline of social connections in America. Fast forward to today, and the shift to remote work has only intensified this problem. Michael Bungay Stanier, a leadership expert and author of “How to Work with (Almost) Anyone,” notes that virtual meetings often lack the informal interactions naturally occurring in a physical office. On video calls, employees become “little heads in squares,” missing out on the casual, spontaneous conversations that build relationships.

The Value of Workplace Friendships

Psychology professor Laurie Santos, creator of Yale University’s popular course “The Science of Well-Being,” emphasizes that workplace friendships are not just a nice addition but essential for employee happiness and company success. Speaking at South by Southwest, Santos cited research indicating that a sense of belonging at work is vital. She argued that the disengagement many employees feel, exemplified by the trend of “quiet quitting,” could be attributed to a lack of investment in building connections with coworkers.

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Innovative Solutions for Connection

Some forward-thinking companies have been addressing employee well-being long before the pandemic, often focusing on physical health. Today, however, the emphasis is shifting towards holistic well-being, including mental and emotional health. Suzanne Heidelberger, who has managed real estate for global companies like American Express and Fidelity Investments, advocates for rethinking physical office spaces with relationships in mind. For instance, some companies are adding staircases to encourage casual encounters and converting green rooftops into gathering spaces.

Heidelberger also suggests organizing groups and events that cater to employees’ interests. Whether it’s an ice cream social for dog lovers or an online cooking class, these activities provide opportunities for employees to connect over shared hobbies. During the pandemic, American Express offered virtual cooking classes, which helped employees learn new skills and fostered a sense of community.

DivcoWest Workplace and Marketing Suite, Cambridge, Massachusetts.Photo byGensler/Caroline LeFevre

Personal Responsibility in Building Relationships

While companies play a significant role in fostering a connected workplace, employees also bear responsibility for their well-being and relationship-building. Executive coach Daniel Boscaljon, founder of the Healthy Relationship Academy, points out that many people lack strong interpersonal skills. He advises individuals to work on their well-being and approach all relationships with authenticity, whether at home or work. Boscaljon believes that who you are as a whole person shows up in every setting, making personal growth essential.

Michael Bungay Stanier adds that discussing work preferences and habits with colleagues before starting projects can prevent misunderstandings and build stronger relationships. This proactive communication helps avoid “small rips in the fabric of a relationship” that can hinder the development of friendships.

The Power of Small Gestures

Sometimes, the simplest actions can have the most significant impact. Bungay Stanier emphasizes the importance of everyday greetings, even if they initially feel awkward. A simple “hello” can be the beginning of a meaningful connection and the first step towards combating workplace loneliness.

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Moving Forward Together

As companies and employees navigate the complexities of the modern workplace, the importance of connection cannot be overstated. Creating a culture where employees feel seen, heard, and valued is essential for individual well-being and organizational success. By prioritizing genuine relationships and fostering an environment of belonging, workplaces can become more than just places of productivity; they can become communities where people thrive.

In conclusion, addressing workplace loneliness requires a multifaceted approach that includes organizational strategies and personal effort. Whether through innovative office designs, interest-based events, or simple daily interactions, every effort counts in building a more connected and supportive workplace. Pursuing genuine connections at work remains a critical goal for creating happier, more engaged employees and successful companies as we move forward in this digital age.