Woman issues warning after 2-year-old MacBook lost all her data. She can’t believe Apple’s response

"It’ll be $1,000 for a repair, This company is a SCAM". An Apple customer went viral on TikTok after her recently-purchased computer crashed on her and the store’s associates offered little help.

Photo by@thisisvila1/TikTok JHVEPhoto/Shutterstock

She captured the video from her vehicle, appearing to do so after discussing her faulty laptop with the staff at Apple's store. By Sunday afternoon, her video had gathered over 96,800 views.

“I have to say, literally, ‘F—k Apple,’” Vila said. Her issue, she said, was that her MacBook Pro crashed after only two years.

What happened?

“Tell me how the entire logic board fails out of nowhere. Did I drop it? No. Did I spill water or any kind of liquid on it? No. Did I do anything other than keep it in one f—king room the entire time and just use it for music? No, I did not,” she said.

Vila mentioned that the staff at Apple's store were not very helpful either. She even shared that a lady mentioned to her that fixing the issue would cost an outrageous $1,000, and she wondered why the content creator didn't have AppleCare, which would have likely covered the expenses.

“Would AppleCare have prevented this f—king laptop… from failing completely?” Vila asked incredulously. “No, AppleCare wouldn’t have.”

Vila said she cared less about the repair costs and more about the fact that her computer’s data got completely wiped. On top of that, she wondered why her laptop failed after only two years.

“I’ve had my 2015 MacBook for nine years… and it’s still working,” Vila said.

She doubled down on her disappointment in the accompanying video caption, writing “This company is a SCAM.”

Are new Apple laptops reliable?

In a Medium article from 2023, a user named RentalBunny listed seven reasons they believe MacBook laptops are superior to PCs. Among these reasons, they highlighted the ease of macOS updates and the generally higher security of Apple devices. Additionally, the user mentioned several other advantages to owning a MacBook, such as its long-lasting battery life, lightweight design, and attractive appearance.

But other MacBook users expressed greater skepticism toward Apple products. In a recent Reddit post on r/macbookpro, one user asked the question Vila posed: “Is the era of durable MacBooks over?”

The user also recounted a personal experience similar to Vila’s. They described how, after just four years, their 2017 MacBook Pro experienced a screen problem that proved difficult to repair.

“4 years doesn’t sound that durable to me,” the Redditor wrote. “I was hoping it would survive 6-8 years.”

Viewers weigh in

In the comments under Vila’s TikTok, other users agreed that the newer laptops weren’t as reliable.

“Literally my MacBook from 2012 still works! The new generation models suuuuuck,” one woman wrote.

“The same thing happened to my MacBook Pro 2019… just died! $600 repair,” another shared.

“The same happened to my MacBook pro 2015 3 years ago,” a third user added.

Meanwhile, some users shared tips for getting these laptops fixed.

“Go to a computer repair shop,” one person advised. “When Apple says they can’t fix a computer, a repair tech usually can.”

“You have to backup data,” another wrote.

“Take it to a proper independent shop they can get most of your data back,” a third viewer commented.