Public libraries have always been about more than books, programs, or technology. They are about creating a welcoming, comforting, and safe space where people can gather and connect. They are a place where connections are made and where anyone can visit without spending money or placing expectations upon them. Library workers are there to help. They know their regular customers, many of whom visit frequently. People who work in public libraries are committed to providing personal and impactful customer service. There are challenges, to be sure, but library staff are committed to making a difference in their communities through building relationships and providing access to tools and resources that will support and enrich the lives of their customers.