Restaurant customers find glass in pasta. They can’t believe the owner’s response to their Yelp revi

Photo byFusionstudio/Shutterstock @mollz_/TikTok FellowNeko/Shutterstock

‘Gaslighting us… after feeding us glass’. A woman is outraged after what was supposed to be a relaxing dinner date with her husband turned into a restaurant nightmare. That’s because she says her husband found glass in his pasta. If that wasn’t enough, the owner’s response shocked them.

On TikTok, Molly (@mollz_) shared a video two days back, which has since garnered over 28,000 views. In the clip, Molly describes it as a public service announcement targeting individuals residing in the vicinity of Chicago's Old Town area.

She mentions in the video that her latest visit to Gallucci pizzeria ended with her husband accidentally chewing on a piece of glass that was mixed into his pasta. “My husband’s like biting into the pasta, and there’s like a weird crunch coming out of his mouth,” she recalls. “And tell me why he pulled out [expletive] glass in his pasta. We are at a restaurant and he’s eating glass.”

What happened after her husband bit into the glass?

Molly says she and her husband alerted a member of the restaurant staff, which she acknowledges was completely overworked that evening. “Nobody’s coming over to say anything to us,” she says. Finally, the server did come back to their table. “And she was like, ‘Oh!’ takes the dish and leaves.”

In the end, Molly mentions that the waiter came back with the bill, but it didn't have a charge for the glass pasta, at least that's what Molly observed. Nonetheless, Molly was worried that, from her perspective, the employees appeared unconcerned about the risk posed by the piece of broken glass.

She says she considered speaking to a manager, but her husband felt like the staff didn’t show an interest in helping. “I wrote a Yelp review saying that this was pretty unacceptable, saying that we waited so long and nobody really acknowledged us, and not that it was our waiter’s fault, but the situation was handled so poorly for there to be glass in our food,” she says.

Molly continues, ”And the manager of the Galluci responded back on Yelp. … And this man was like, ‘How many apologies do you need? You didn’t wait that long.’ I may have exaggerated saying we waited 45 minutes total. I know we waited a half hour in total, from finding glass to leaving. That’s not a lie. But he was like, ‘You waited five minutes, 10 minutes, nothing.’ And he was dying on that hill.”

She concludes, “This man sucked. Do not go there.”

“Gallucci Pizzeria really gaslighting us in the yelp review after feeding us glass,” she added in the caption of her video.

The exchange on Yelp

Molly actually wrote about her experience in a one-star rating on Yelp. “At the very least I wanted an apology and for the situation to be addressed in a timely fashion but they offered neither,” she wrote in conclusion.

In response, the business owner Annibale G wrote, “Interesting. After reviewing the camera footage, my server came to you asking what you would like instead 5 minutes after the discovery of the glass. You declined. You were then given a check within 10 minutes. Love having camera backup for these types of reviews. Sorry, you found glass in your pasta. Not sure how many more apologies you expected or how many more would have made the situation better for you. Good day.”

Another account identified as the business owner for Gallucci, Gianni G., responded to various comments, some of which seem connected to Molly's review and others that appear to be unrelated, using sarcasm.

Gianni Gallucci shared the following statement

“Everything has been forwarded over to my attorney as this has become defamation of character on me and my business. Her story and timeline she has posted doesn’t match our camera footage by any means. Anything posted about it from now on will be forwarded over to our attorneys.”

Viewers weigh in on Gallucci

In the comments section, viewers weighed in with their opinions on this restaurant saga. Others simply cracked a few jokes.

“Maybe I’m a weirdo, but I would expect my full bill to be comped, to be honest,” wrote one user. “I can’t even describe how bad it can be for you to ingest even fragments of glass. It is a legit fear of mine. That is such a hazard!”

Another user said, “It also blows my mind that restaurant managers or owners think responding to negative reviews like that helps or is a good idea and doesn’t make them look even more bad.”

Someone else said, “This place always gave me weird vibes via social media and this confirmed a lot of gut feelings for me, but also GLASS???? I AM SO SORRY.”

One user joked, “I always ask for my glass on the side.”

Another referenced the ending of the restaurant’s Yelp response. “Good day,” they wrote. Molly replied, “The nail in the coffin for me.”