Walmart shopper says worker remotely shut down self-checkout thinking she was stealing!!

Photo by@ry2ky/TikTok JRomero04/ShutterStock Shawn Konopaski/ShutterStock

A woman says a Walmart loss prevention worker was observing her and shut down the self-checkout machine she was using after the machine didn’t pick up one of the items she scanned. "That’s why I don’t fw self-checkout or Walmart period".

On August 1, Rykky (@ry2ky) shared her experience on TikTok about what happened in her vehicle. She mentions that she chose to try Walmart again, even though she's been a loyal Target shopper for a long time. After picking up her purchases, she mentioned that she went to the self-checkout.

After scanning her items, with the total being around $100, she says the machine “shut down” when she was attempting to pay.

“I asked the worker for help. He told me I had to go to a whole new machine,” she says in the clip. Rykky goes to the next machine and scans her items again, noticing that there’s a $11 difference between the first time she scanned.

“I’m not thinking of it. I take my receipt and go straight to the door, ready to leave,” she explains. “I see multiple people step in front of the door to stop me. I already knew what this was.”

Things get dicey

She mentioned that the person in charge of preventing theft requested her presence in the back office, where they verified her purchase and the contents of her shopping cart. Every item she had selected was accounted for, with the exception of a boric acid suppository—a non-prescription vaginal health product—which she inadvertently overlooked while having to re-check all her purchases.

“I just started feeling so much embarrassment because it’s one thing to be made out like you’re stealing a TV. But boric acid? I was humiliated,” Rykky jokes.

She clarifies that it wasn't done on purpose and inquires if she could cover the cost of the boric acid. However, the loss prevention employee informs her that she won't be able to buy it for another day. He further explains that he intentionally turned off her initial machine, claiming she failed to scan the second out of two that were identical, even though he acknowledges she did scan the boric acid at the initial machine.

“I’m going to CVS,” Rykky quips at the end of the clip.

Viewers take her side

In the comment section, viewers express dissatisfaction that the loss prevention employee was acting "overly" and inquire as to the reason behind focusing on Rykky for a low-cost mis-scan.

“The fact somebody could have been running out with a TV and they got you in the back for boric acid,” one writes.

“I would have returned EVERYTHING!!!” another says.

“Why was he watching that hard anyway just waiting for you to do something?” a third question.

People have had similar experiences with preventing theft at large-scale stores.

“That happened to me at ShopRite,” a viewer says. “I had $600 worth of groceries diapers and wipes, I forgot to scan one small pack of wipes, had me sign papers and all this stuff like why would I intentionally steal?”

“Did me the same way … Hell I had items in the cart 20$ … Bill was 89$…..but ima steal a 5$ pack of chicken legs… come on Mr…” another writes.

“I had to go to court and be prosecuted for shoplifting because this same thing happening to me,” a third commenter shares.

Some were just taken aback that employees at Walmart could shut down a kiosk.

“What you mean he stopped your machine?! Damn they be watching like that?!” one wrote.

Another said, “They can stop the machine…and send you to another??”