Woman slams JCPenney after seeing what they did to her hair

Photo by@theclevermess/TikTok Jonathan Weiss/ShutterStock

"I cried on the way home". After sitting at her hair appointment for five hours, a JCPenney Salon customer posted a TikTok saying they gave her the “worst haircut ever.”

Ashley Brusca (@theclevermess) reached over 63,000 views on her viral video. She tagged @jcpbeauty in the caption, saying, “I can’t. This is the WORST hair cut [sic] ever….EVER. 5 hours and I walked out looking like trash.”

To start her video, Brusca addresses the JCPenney Salon by first saying, “I got a problem.”

What’s the problem?

She says she didn’t bring it up to the workers at the salon because she had already been in the chair for five hours and was ready to be home.

“My hair was down to here,” she says while pointing to just below her chest, “long, blond, beautiful. I had highlights put in.” Brusca adds that getting her hair highlighted at the salon took way longer than expected and was the most lengthy step of the whole process.

“I asked for some layers, but I wanted to keep the length,” she explains.

Brusca’s hair after the cut and during the recording of her video sits right above her chest, roughly 3-4 inches shorter than what she showed as her hair’s previous length. While fluffing the top of her hair, she also mentions that she asked the stylist to give her some curtain bangs.

She pulls at the bottom of her hair to accentuate what the ends look like due to the stylist’s choice of cut. “Here’s how your people cut my layers,” she says. Brusca’s haircut looks as if the stylist cut her hair into choppy layers.

What are choppy layers?

Choppy layers are a haircut technique that offers a more "edgy, fragmented appearance, enhancing the hair's texture and fullness." Turbulent layers are most appropriate for individuals with thicker hair and those looking for a dramatic effect, according to Salonory.

“First of all, … what is this?” Brusca adds, turning around to show viewers the back of her head. “I’m so mad I wanna cry. I don’t even know if you guys do extensions to fix this.”

Before ending her video, she tells viewers, “I cried on the way home,” and she isn’t sure what to do next to fix her hair.

“I don’t even think you guys have the capability of fixing this,” she adds. “I don’t even know if I wanna call the salon because I don’t even wanna see the person that did my hair.”

“You tell me a solution because this ain’t it!” Brusca yells.

Viewers respond

“Unfortunately I think the first mistake was the JCPenney salon,” a user told Brusca in the comments section. “I didn’t even know it still existed. I hope someone can fix this for you.”

Brusca responded, explaining, “I’ve had great experience in the past with them BUT JCPenney emailed me and said my Ccard was going to be shut down for not using it, so I figured I would just use it to get my hair done.”

Another suggested, “Don’t let them do anything else to your hair, if they cut this bad, they’d ruin the rest of your hair with extensions.”

How can you fix choppy layers?

PopSugar shared a guide on their website, suggesting that adjusting your layers is simpler than it appears, especially if you're open to reducing the height of your hair. "You can remove all your layers by raising the bottom of your haircut to match the shortest layer," they mentioned.

If you're unhappy with layers but don't want to chop off any more length, an alternative option is to blend the layers by incorporating a darker shade of hair. "Having light hair allows you to notice every detail; dark hair, on the other hand, only reveals the shape," PopSugar explains.

Applying heat with a flat iron or smoothing with a styling product can also aid in concealing your layers. "The expert suggests applying a small amount of styling cream to the tips to make everything look smoother," PopSugar mentions.