Bath&Body Works employee says customers keep yelling at her for refusing to sell this popular candle

Photo by@lavendarkins/TikTok Sorbis/Shutterstock ShutterStock

‘I’m just doing my job, don’t yell at me.’ Bath & Body Works employee recently went viral after sharing how the store handles products that are no longer safe to sell.

Kinsley Walker (@lavendarkins), a TikTok user, shared a video showing how to properly get rid of Bath & Body Works candles, attracting 777,500 views as of now.

Holding a permanent marker, she explains the procedure while a colleague giggles in the background.

The recall procedure

“Look,” she says to the camera, showing her scribbles on the bottom of a candle jar. “Don’t yell at me. I’m just doing my job.”

In the comments section, she explained the candle is a pumpkin spice scent. However, it ended up “smelling like pepper spray” and causing reactions in customers.

As a result, these candles are on recall from all Bath & Body Works stores due to this issue.

“I’d lose my job if I didn’t,” Walker wrote in the video’s caption.

Why do companies do product recalls?

Product recall happens quite often in different sectors. Investopedia defines a recall as the procedure of pulling out and substituting faulty items in the market.

These items could pose a risk, be susceptible to failure, or contain other major problems that necessitate intervention.

The site further mentions that recalls are usually initiated by the company making the product, but regulatory bodies such as the Food and Drug Administration (FDA) might play a role in testing and monitoring before the product is sold.

As of this moment, we were unable to find any official recalls for Bath & Body Works' candles scented with pumpkin. As a result, we reached out to Bath & Body Works by email to seek their response.

Viewers weigh in with questions

In the comments section, the majority of viewers were puzzled by the events unfolding in the video. Some proposed improved methods for getting rid of the items.

“Why can’t you sell it? Honestly confused,” asked one user. Walker responded, “It smelled like pepper spray and caused reactions in customers so they had to all be taken off the shelves.”

Another one user asked a similar question. They wrote, “How do you know if a candle is bad?”

Walker responded, “This ppw in particular had been recalled for smelling like jalapeños.”

“Did you guys also have the problem with the pumpkin pecan waffle everything or was that just my store?” inquired a third. Walker responded saying, “It was a company-wide thing I believe. And I’m here in Colorado.”