‘I never get the lettuce!’: Customer calls out Chipotle after finding something strange in her bowl

Photo byStudio Barcelona/Shutterstock @brwnskyn.chlo/TikTok @brwnskyn.chlo/TikTok

A Chipotle customer posted a viral TikTok after finding a small bug in her burrito bowl. Viewers say this comes from workers not washing lettuce properly.

Chloé (@brwnskyn.chlo) has reached over 1.4 million views on her video. She added an on-screen caption, asking, “Chiptole, wtf?”

What happened?

To begin her video, Chloé records her Chipotle burrito bowl that is placed on what appears to be her kitchen counter.

“I just got this,” she explains before pulling out her meal receipt, “Look.”

Chloé pans her camera to show viewers that the receipt reads she spent a total of $9.60 on the Chicken Salad that she bought at 1:41 pm that day.

“Look at my clock,” she adds, zooming into the screen on her oven. “My clock is 10 minutes fast.” It reads 2:06 pm, meaning, according to her, it was 1:56 pm, only 15 minutes after she purchased the bowl.

Next, she shows the inside of her burrito bowl as she carefully focuses on the top right corner, where there is a small green bug crawling around. “What the f*ck is that?” she asks.

Before ending her video, she added an on-screen caption telling viewers, “I feel sick.”

Chloé isn’t alone

Lately, headlines from the Daily Dot have featured a Chipotle incident where a customer shared a TikTok video after her daughter encountered an issue with her burrito bowl. She mentioned that Chipotle denied her daughter a refund for the bowl, claiming she "bought [it] online."

Viewers react

One viewer in the comments section told Chloé that the bug was due to lettuce not being washed correctly. “Restaurants don’t wash their salads ok, that’s a green worm.”

“I don’t eat the lettuce,” one added. “I ask for cheese and salsa on the side! I dissect then eat lol.”

Another said, “I never get the lettuce! They had a recall on it awhile back.”

Was there a Chipotle lettuce recall?

According to the Food Poisoning News, in the months of October and December 2015, two major outbreaks of E. coli from Chipotle's food were reported across 13 different states.

The Centers for Disease Control, Food and Drug Administration, and other investigating agencies “could not determine the origin of the outbreak as the victims were widespread, and the sourcing of Chipotle’s restaurants was also varied.”

As a result, Chipotle had to close down 43 stores during the outbreak, which unfortunately brought a bad reputation to Chipotle Mexican Grill Inc., “along with a 12% drop in their shares.”

Under the Reddit thread r/Chipotle, other users also recount experiences of finding bugs in their Chipotle meals.

“It gets washed twice, once before cutting, once after. Usually that gets all the bugs but sometimes they get missed,” one user wrote.

“A cold water soak and salad spinner doesn’t really clean the lettuce,” another added.