Xfinity customer says worker kicked her out at closing time. She was already there for over an hour

Photo by010110010101101/Shutterstock @pettyprincessa/TikTok Supamotionstock.com/Shutterstock

A TikToker has gone viral after sharing her sister’s experience with cellphone store Xfinity. In the clip, which featured a Burger King mukbang, @pettyprincessa shared her sister’s story via on-screen text.

“If you work at T-Mobile, Sprint, AT&T, Verizon please read this,” the creator began. “You get off at 7 and there’s 3 customers in your store. The clock strikes 7, do you kick the customers out or what do you do?”

What happened?

Following the presentation of this scenario, the maker stated that her sibling entered Xnfinity for treatment. Nonetheless, the maker asserts that her sibling was immediately removed from the establishment upon the closing of the doors.

“I’m sorry I used to work for MetroPCS and Sprint and that’s so crazy for me,” she wrote before adding, “UNACCEPTABLE.”

In the video’s caption, the TikToker provided more context, saying that her sister was “1 hour deep in the process” and that she “didn’t get there 15 minutes before closing.”

She continued, “I say process bc the person helping her had no idea how to do their job bc we found out the next day they ended up cancelling the line of service instead of upgrading the device.”

“I was livid when she told me,” she added. “I would’ve went Karen mode ASAP.”

What did commenters say?

The clip amassed 121,300 views. Numerous commenters encouraged the sister to call corporate, with one adding, “If you’re in the door before closing time, they have to serve you.”

Many employees from Verizon and T-Mobile also shared their views. A few mentioned they were dedicated to finishing the job regardless of the time, whereas others stated they followed both official and unofficial rules regarding not taking on major projects such as an upgrade with less than an hour left before closing.

“It definitely depends on what the issue is,” one Verizon worker said. “But you’re also not supposed to be refusing people if they are already in the store or having people in if you’re closing.”

She isn’t the only disgruntled Xfinity customer

This isn’t the first time Xfinity has sparked outrage on TikTok. In February 2024, TikToker Soph (@notwxsoph) shared her experience of her Xfinity bill skyrocketing from $55 to $95. To seek help, she attempted to reach the customer service hotline, only to be informed that the company was shut down for a holiday. The situation escalated when she found out which holiday it was.

“Groundhog Day?! I don’t even think dentist offices are closed for Groundhog Day, and they close for like every day,” she exclaimed.