Patients impacted at Cooley Dickinson Hospital in Northampton due to global software outage

NORTHAMPTON, Mass. (WWLP) – Cooley Dickinson Hospital in Northampton has canceled some of their patient’s appointments after being impacted by the major Microsoft and Crowdstrike outage.

According to a statement from Mass General Brigham, the parent company of Cooley Dickinson Hospital, non-emergency procedures such as non-urgent surgeries, procedures, and medical visits have been canceled. However, urgent health concerns and emergency departments are available to help those in need.

“A major worldwide software outage has affected many of our systems at Mass General Brigham, as well as many major businesses across the country. Due to the severity of this issue, all previously scheduled non-urgent surgeries, procedures, and medical visits are cancelled today.

Mass General Brigham remains open to provide care to patients with urgent health concerns in our clinics and emergency departments, and we continue to care for all patients currently receiving care in our hospitals.

We have dedicated every available resource to resolve this issue as quickly as possible, and we apologize for the inconvenience this has caused our patients. It is our highest priority to ensure that our patients receive the safest care possible.”

Mass General Brigham Director Adam Bagni

Around 7 a.m., Microsoft 365 said they had released a fix for the update that had caused the disruptions. CrowdStrike has confirmed that the outage was not caused by any cyberattack but was caused by a defect in a single content update.

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