Free Healthy Connections Medicaid Training for Providers - Fall 2024
2024-08-27
The South Carolina Department of Health and Human Services (SCDHHS) offers free Healthy Connections Medicaid training to enrolled Healthy Connections Medicaid providers and their billing agents. These recurring trainings are conducted by SCDHHS' contracted vendors. Information about the upcoming September-November 2024 training follows.
Medicaid Learning Provider Workshops SCDHHS' contracted vendor provides in-person training presentations and other materials on a variety of topics to ensure enrolled providers have an understanding of processes and programs. Please note, these trainings were previously held virtually but will transition back to being held in-person at BlueCross BlueShield South Carolina-Government Programs Complex located at 17 Technology Circle, Columbia, SC 29203, unless otherwise noted.
To register for a workshop or find additional training resources, please visit www.medicaidelearning.com or call the Provider Service Center (PSC) at (888) 289-0709. The PSC's hours of operation are 7:30 a.m.-5 p.m., Monday-Thursday; and 8:30 a.m.-5 p.m., Friday.
Schedule of the provider workshops.
Medicaid Basics This workshop will provide a basic overview of the South Carolina Healthy Connections Medicaid program. The training will address general policies and topics such as eligibility, claim filing options, the remittance package, third party liability (TPL) and claim-level adjustments.
Sept. 10, 2024, 10 a.m.-4 p.m.
Oct. 8, 2024, 10 a.m.-4 p.m.
Nov. 6, 2024, 10 a.m.-4 p.m.
Comprehensive Web Tool This workshop will explore all the available features on the South Carolina Healthy Connections Medicaid web-based claims submission tool. The training will navigate claim entry and submission as well as how to check eligibility, claim status and e-remits through the online tool.
Sept. 18, 2024, 10 a.m.-3 p.m. (This is a virtual-only training session.) Oct. 16, 2024, 10 a.m.-3 p.m. Nov. 12, 2024, 10 a.m.-3 p.m.
Overview of Claim-level Adjustments and TPL This workshop will examine TPL reporting responsibilities, refund processes, claim adjudication, edit resolutions and information on other resources. Providers will also learn a detailed level of the process that gives professional providers the ability to submit claim-level adjustments directly to South Carolina Healthy Connections Medicaid.
Sept. 24, 2024, 10 a.m.-4 p.m.
Oct. 24, 2024, 10 a.m.-4 p.m.
Nov. 21, 2024, 10 a.m.-4 p.m.
Maximus Managed Care Enrollment Trainings The training will inform providers about the Medicaid managed care enrollment process for South Carolina Healthy Connections Medicaid and Healthy Connections Prime. The training will also inform providers on how to use the enrollment broker website, scchoices.com, and how to support Medicaid members in choosing their provider medical home and health plan.
The training is beneficial for any provider or provider office staff interested in understanding member enrollment, learning tips on how to retain Healthy Connections Medicaid members and finding out more about Healthy Connections Prime. For offices assisting patients with Medicaid applications, this training provides information useful in ensuring patients understand the full application process and next steps after their application is accepted.
Managed care enrollment training is available via webinar or telephone and will take place September-November 2024. The specific dates and times the training is offered are:
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