Summit County sewer services says new software to blame for recent billing errors

The Summit County Department of Sanitary Sewer Services (DSSS) announced Wednesday that the department has been implementing a new utility billing software that has led to issues for some customers in Stow, Hudson and Akron.

According to DSSS, some customers received a bill with an incorrect due date or a bill for the first time in several months. If a customer received a bill noting a July 19 due date, the correct due date is Aug. 19. Customers with automatic withdrawal will see a payment withdrawn on July 19.

"DSSS apologizes for any inconvenience this issue may have caused," the department said in a statement, noting that they are in the process of replacing a nearly 20-year-old billing software program.

Customers with any billing questions can call 330-926-2400 and select option 1.

Reporter Anthony Thompson can be reached at ajthompson@gannett.com, or on Twitter @athompsonABJ

This article originally appeared on Akron Beacon Journal: Summit County sewer services says new software to blame for recent billing errors