An airline passenger has slammed Air India after she claims she fell ill while eating a cockroach-filled omelet during her mid-flight meal.
Suyesha Savant, who flew from Delhi to New York on September 17, took to social media to show her grim meal which appeared to have a dead cockroach. Writing on X, she said: “Found a cockroach in the omelet served to me on the @airindia flight from Delhi to New York. My 2-year-old finished more than half of it with me when we found this. Suffered from food poisoning as a result,” she added.
The furious mum, who works as a journalist, attached a video that she recorded on the flight where she discussed the disgusting find. “Even the pouches of this seat were not clean and it had waste bottles lying in it, and when I alerted the staff about it, they said it was a mistake,” the passenger said. “But how many mistakes?” Savant added.
The post, which went viral, was met by horrified social media users who criticized the airline. "I suggest all to hold off travels in air India until they bring their standards up to par with other international airlines", one user said. "This is so disgusting", another added.
An Air India spokesperson said they were aware of the incident and that the airline “works with reputed caterers who supply to leading airlines globally and have stringent SOPs [standard operating procedures] and multiple checks to ensure quality of meals served to our guests.”
“We are concerned about the experience of the customer in the said instance and have taken it up with our catering service provider to investigate it further,” the spokesman added. “We will take necessary actions to prevent any recurrence of such instances in [the] future.”
The Air India criticism comes just a week after a passenger was left deeply unimpressed over the unclear conditions of its planes. Anip Patel documented his experience flying first-class from Chicago to Delhi which was labeled the "worst first-class cabin I've ever been on."
The TikTok video, which has millions of views, shows the cabin filled with dirt, ripped furnishings and hair. “The entertainment system did not work the entire 15 hours,” the Chicago resident said. “Everything was broken. They literally put tape on the wall to tape that stuff down. “It was a nightmare. I was robbed on this flight.”
Air India reportedly refunded the Patel in full after the video went viral. “I did not file any complaint with Air India but through social media they saw this video — they called me today and refunded my entire flight they did make it right and it’s worth noting,” he wrote.
Local News
