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The US Sun
‘How many times do I have to say no,’ Walgreens shopper fumes at checkout – she was hassled 7 times as line got longer
By Charlotte Maracina,
13 days ago
A WALGREENS shopper has vented at the store after being asked several repetitive questions, causing a long, angry line to form behind her.
The shopper posted on Facebook, protesting the store and vowing never to shop at the pharmacy chain again.
“I am about to stop shopping at Walgreens! How many times do I have to say, 'No!' at the checkout,” the shopper wrote.
She then went on to list every single question she was asked at checkout.
“No, I do not want to donate to vitamins for the needy.
“No, I do not want to apply for your credit card.
“No, I do not want to earn an extra amount of arbitrary points. Yes, I am sure,” she continued.
“No, I do NOT want to apply for the Walgreens credit card. No, I do not want to use my points.
“No, I do not want a receipt. No, I do not need a bag for my drink.
“I do not appreciate the hard sale on your 25% interest because I can get "points" for everyday items.
“Do the cashiers make commission? Geez, there is a line here!”
The shopper went on to praise the store’s pharmacy staff, writing, “If the pharmacy staff wasn't so good to me, I would stop shopping at Wags altogether.”
Other shoppers flooded the comments with similar complaints.
“This same thing is beginning to become the norm at so many stores,” one commenter wrote.
“At Kohl's, I got so tired of being asked if I wanted to sign up for their credit card.
“I finally got a card so that I could shut them up by saying, ‘I already have a card,’" the commenter’s saga continued.
“Now they have sold out their credit card division, and now I have a Kohl's Visa card.
“Just what I need; another Visa card. My gasoline company did the same thing.”
Walgreens is just one of the thousands of stores to fall victim to the retail apocalypse.
In 2024 alone, the pharmacy chain has closed 26 stores.
"We continue to face a difficult operating environment, including persistent pressures on the U.S. consumer and the impact of recent marketplace dynamics which have eroded pharmacy margins," said Wentworth.
"Our results and outlook reflect these headwinds," he added.
"Approximately 25% of Walgreens stores are not contributing to our long-term strategy.
"We’re finalizing an optimization program that we expect will include closing a significant portion of these locations over the next three years.
"We are also taking a series of actions and making investments to enhance the customer and patient experience."
History of Walgreens
Walgreens operates one of the largest pharmacy chains in the US.
The company specializes in filling prescriptions, offering health and wellness products, providing health information, and delivering photo services.
Founded in Chicago in 1901, Walgreens is headquartered in Deerfield, Illinois, a Chicago suburb.
On December 31, 2014, Walgreens merged with Switzerland-based Alliance Boots to form a new holding company, Walgreens Boots Alliance.
Walgreens became a subsidiary of this new entity, which continues to be headquartered in Deerfield and trades on the Nasdaq under the symbol WBA.
In 2021, a federal jury found that Walgreens had significantly contributed to the opioid crisis.
In June 2024, Walgreens announced plans to close a “significant portion” of its 8,600 US locations by 2027.
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