We were promised our dream home was ready but we’ve had to move out just days later through no fault of our own

A DEVASTATED family has spoken about their upsetting ordeal after their dream home quickly turned out to be uninhabitable.

The family moved into their new rental home at the beginning of August but were forced to leave just two days later.

KFOR

KFOR

“We saw this house and we thought it was absolutely beautiful,” Jamie Anderson told NBC affiliate KFOR .

After looking for a house for a year, the family finally moved to the metro earlier this month for their dad’s job as a police officer.

As soon as they moved in, however, they discovered the property was “uninhabitable.”

“My family was so excited to get a new start and hopefully make a better life for ourselves,” Anderson said.

She expressed her dismay at the shocking state of the house.

“The A/C was not working,” Anderson complained.

When the family first arrived at the property it was incredibly hot and the fridge was broken.

And these were not the only issues – there was also a leak in the roof and issues with the plumbing.

Anderson said that the hot and cold water faucets had also been mixed up.

According to Anderson, the property manager had told the family the house was ready for them to move into.

The property is owned by Home River Group.

The U.S. Sun has contacted the Group for comment on this issue but they did not get back in time before publication.

The family has been in contact with management and maintenance for answers but they are still facing ongoing issues.

They were told that their supervisor would be in touch immediately.

“I called and called. He told me the same thing every time,” Anderson said.

“I called and I begged and I pleaded with our property manager to please help us.”

She says some of the problems with the house have since been fixed, but new issues have now arisen with the aircon.

“I called and I begged and I pleaded.”

Jamie Anderson Tenant of the rental house

“Half our vents don’t even get air,” Anderson said.

The Andersons have been forced to move out of their home for now.

What are your rights in a newly built home?

New home warranties vary per agreement but there are general rules about coverage that apply to most homes.

According to the Federal Trade Commission for Consumer Advice , most new homes will come with a builder warranty which covers infrastructure like electricity, plumbing, and concrete floors.

However, this coverage is generally limited to their workmanship and to specific materials used like windows, heating, plumbing, etc and the warranty will detail how repairs should be made.

Each section of the house generally has its own length of coverage under warranty.

After the first year, the coverage for the workmanship and materials usually runs out which includes coverage for stucco, doors, trumps, drywall, and paint.

However, small cracks in brick, tile, cement, or drywall are not usually covered.

Coverage for larger systems in the house such as plumbing and electricity tends to expire after two years.

Sometimes a decade of coverage is given for “major structural defects,” that make the property unsafe and put residents in danger like a roof collapse.

Homeowners should check warranty cover and are advised by the FTC to put all claims in writing and ask for receipts.

Mediation or Arbitration may be needed if disputes arise regarding a claim and if taken to the level of Arbitration, most warranties stipulate that both parties accept the Arbitrator’s decision.

They say it is too hot to be in the house with their two children.

Anderson explained that they had finally received a message from maintenance on Tuesday.

Someone has been sent to fix the bathroom fan, but she is still worried about other issues.

The Andersons and their lawyer say they have sent a letter to the housing group demanding that they either fix the problems or let them out of the lease.

“We’re just at a loss for words,” Anderson said.

“We don’t know what else to do and we just wish they would do the right thing and not do this to families.”

“We’re just at a loss for words.”

Jamie Anderson Tenant of the rental house

The NBC affiliate KFOR called the Oklahoma City Office about this issue but was told to contact the Home River Group property manager.

They contacted the property manager numerous times but never heard back.

The news channel chased up the issue for management and the maintenance line and again never heard back.

The U.S. Sun has also contacted the Oklahoma City Office for a comment.

HOUSING HORROR STORIES

There are many more housing horror stories from people across the U.S. and Canada.

One Virginia resident was forced to leave her housing due to a housing authority error.

Nikki Jones’ rent was continuously increased despite the fact her salary stayed the same.

“I told [the landlord] I needed a home or I would be homeless,” Jones told the Washington Post.

Another individual was awarded $46,000 in Vancouver, Canada after he was evicted from his home.

KFOR