‘I’m absolutely livid,’ rages Lowes shopper ‘overcharged $100 then manager refused to help’ – ‘you have lost a customer’

A SHOPPER has slammed Lowes after they were overcharged during a recent visit.

The customer shared their frustration on social media after being overcharged for a product that was not used in their installation.

Getty

Getty

“@Lowes absolutely cannot believe after spending nearly $6000 on three projects where you overcharge me for product that was not used on the installation,” the user fumed on X .

“Your managers would not refund me for ~$100 in product simply because the stupid work order had a different product ID.

“@Lowes The product is clearly shown on the work order for transitions from vinyl flooring to carpet why gods earth were four ordered in the first place for one doorway absolutely ridiculous.

“It is your product and your people will not return your product, crooks.

“I am absolutely livid over this and I tell you one thing I have a huge project to install vinyl flooring throughout the remainder of house.

“I will not use your company. You have lost a customer,” raged the shopper.

The Lowes shopper continued to complain about the managers not helping.

The shopper was upset that the managers could pull up their orders on the computer and see what they were overcharged and still refused to refund their money.

“This is totally unacceptable. This is a dumb company,” said the customer.

Lowes quickly responded to the outraged customer and asked him to message them privately with the name on the order, phone number, email, order number, and store location (if purchased in-store).

The shopper continued to rage revealing they contacted their credit card company to dispute the charges.

“I contacted American Express and asked them to dispute the charge. I have zero tolerance for this nonsense,” said the frustrated customer.

“It’s unconscionable your managers can view my order nearly $6k and see I was overcharged yet not empowered to return your own product. This pure incompetence.”

This comes after a Lowes shopper recently slammed the chain’s reliance on self-checkout machines.

What to do if you're overcharged at Lowes

BELOW are some of the steps you can take if you're overcharged at Lowes.

• In-store price match – You can show an associate an ad, website, printout, or photo to request a price match. The associate will validate the price, and then you can complete the price match.
• Online price match – You can chat or call Lowe’s at 1-877-465-6937 to request a price match online. The associate will validate the price.

As the retailer has phased out manned cashiers, customers have taken to social media to express their anger.

“Dear @loweshomeimprovement, I didn’t appreciate the forced self-checkout,” Sonja Robinson wrote on Facebook .

“I will be looking for my employee discount reimbursement in the mail.”

“I hate it,” she declared.

“There is ALWAYS some sort of issue with self-checkout.”

“I will stand in line forever to have a cashier,” Robinson added.

Another shopper called the change “ridiculous.”

Meanwhile, another Lowes shopper was charged $721 for an undelivered item and, a month later, is still out hundreds with only an empty apology to show for it.